Learning styles

Looking for information on learning style inventories?

After years of facilitating learning styles workshops, I offer you the following perspectives/ideas:
 1. The Learning Styles Online inventory is good. The “Learning and techniques” section that they provide as feedback for the quiz results is solid, and the detailed combinations of style results are powerful.
2. The Hay Group has developed the robust “Kolb Learning Style Inventory,” based on David Kolb’s ground-breaking thinking, doing, experiencing, reflecting. The inventory and detailed individual and group feedback reports cost $15.00 per participant. This inventory is empirically validated and is widely used among corporate training groups. Check out the PowerPoint pdf they have on their information page.

3. A free quiz offered by AES does a very nice job of targeting participants’ learning styles and offering concrete action steps to help optimize learning.

4. VARK (Visual, Aural, Read/Write, Kinesthetic) is an often-used system that provides good feedback and tangible recommendations. A very detailed and more instructive feedback report is available for $28/participant. Whether you use VARK or not, the FAQ page (http://www.vark-learn.com/english/page.asp?p=faq) on the vark-learn site has some useful answers to common questions your participants may be asking.

One suggestion, regardless of the inventory you choose…

Map out” participants’ results on a chart the whole class can see. People love to compare their own learning styles to that of their peers. This referential data provdes an answer to the eternal “how do I fit in to this human puzzle?” question. I have used PowerPoint slides to map out peoples scores as data points. You also can take a sheet of newsprint and draw a grid to map out scores using participants’ initials. It can be instructive for trainers to see any trends that a particular group might demonstrate.

I would be delighted to visit with you further about learning styles if you think it might be useful. Feel free to contact me at any time to discuss.

Take care, and happy learning!

Susan Hendrich 




Quick, think of a name…

hello_my_name_is.jpghello_my_name_is.jpghello_my_name_is.jpghello_my_name_is.jpgWhat’s in a Name?

So, you’re writing a riveting scenario to engage your learners and you want to select names for your characters.  But you only have two minutes to pick names for your cast of virtual beings.  What do you do? 

I know! Go kleimo!

Check out this neat little random name generator, and you’ll be on your way to the worlds of Lenore Flesichmann, Maricela Rozar, Max Sellman, and Allan Jaffee. Here’s kleimo’s simple self-description:

“The random name generator uses data from the US Census to randomly generate male and female names. Use it for screenplays, fake id’s, car rentals, pick-up lines, books, prank calls, movies…”



Susan Hendrich – Leadership and Training Specialist

Download Susan’s Résumé


Susan’s Professional Profile


Fifteen years’ experience in leading highly successful learning development and change management in business, technology and human service teams. Proven record of facilitating accomplishment of team goals through trusting relationships. Able to foster environments of exceptional employee morale, productivity, and impeccable customer service. Possess a big-picture understanding of business operations within multiple industry settings.

Proven ability to bridge technology and business goals to provide productive learning solutions and facilitate a positive orientation toward problem solving. Utilize strategic methods to find best-practice solutions to complex problems. Offer a solid balance of business operations knowledge, interpersonal relations, and industry best practices. Able to infuse hopeful perspective in difficult situations.

• E-Learning Solutions Development
• Strategic and Operational Planning
• Information Technology Management
• Diplomatic Intervention and Negotiation
• Team-Building, Problem Solving and Training
• Graphic / Creative Design
• Crisis / Critical Incident Stress Management
• Nationally-Recognized Presentations

Recent Highlights
Led development of comprehensive CRM, SRM, LMS, LCMS software suites • Leadership Wichita Mayoral Cabinet Nominee • Facilitated hundreds of workshops for corporate, university, non-profit & military teams • Taught Leadership, Management, Learning Strategies Courses at several major universities • Produced 5 national award-winning wall calendars • Penn State University: President’s Award – Finalist • President’s Commission on Racial / Ethnic Diversity – Appointee • American Red Cross Commendations • Kansas Psychological Association Board of Governors – Board Member

Education and Training
Florida Tech University, Melbourne, Florida
Doctor of Psychology in Clinical Psychology Degree Conferred: 9/95

Florida Tech University, Melbourne, Florida
Master of Science in Clinical Psychology Degree Conferred: 8/93

Pennsylvania State University, University Park, Pennsylvania
Bachelor of Science in Psychology, Clinical Option Degree Conferred: 6/91

Wichita State University, Wichita, Kansas
Executive Development Institute Certificate Earned: 11/99
Coursework in Computer Science 9/00 – 12/01

Career Progression
Randstad In-house Services, placed at THE VANGUARD GROUP, INC. – Malvern, Pennsylvania

Instructional Design Contractor – www.vanguard.com
6/07 – PRESENT
Design and develop training courses for the world’s largest pure no-load mutual fund company. Conduct needs-analysis, identify target audience, & develop learning objectives, functionality, & interface appearance. Partner with subject matter experts to develop high-level designs, detail-level designs, storyboards, testing, & flow charts. Supervise production and assist in managing project budget. Ensure compliance with current brand consistency and corporate requirements.

NIGHT KITCHEN INTERACTIVE – Philadelphia, Pennsylvania
Instructional Designer / Project Manager – www.whatscookin.com
3/06 – 6/07
Supported development of training courses for the pharmaceutical, arts/culture, and multimedia communications industries. Conducted needs analysis, identified target audience, & developed learning objectives, functionality, & interface appearance. Partnered with subject matter experts to develop storyboards, testing, & flow charts. Supervised production & assisted in managing budget. Ensured compliance with worldwide regulatory requirements & SOPs.

Clients: The Smithsonian Institution – National Museum of Natural History, Bristol-Myers Squibb, GlaxoSmithKline, Delaware Art Museum, Pennsylvania Department of Public Welfare, Academy of Natural Sciences, The Pew Charitable Trusts, Sequent Learning Networks

Director, Kansas Children’s Mental Health Training 2/00 – 2/06
Led a training and technology program responsible for serving more than 3000 community-based service professionals. Planned/directed technology integration into a $3.6 million government contract housed at the University. Managed development, implementation and maintenance of integrated software systems designed for total customer care.

HSP, INC. – Wichita, Kansas
Advisory Board Member   9/01 – PRESENT
Business Consultant   1/96 – 8/99
Provide consultation on customer & employee relations, shop flow processes, product development, and management of an aircraft parts manufacturing firm. Assist C-level, LOB and technical professionals in change management and strategic planning. Provide crisis management and resolution. Contribute leadership vision at management and planning sessions. Assist in establishing intermediate and long-term company goals, marketing strategies, and product development lines.

COMCARE of Sedgwick County, Wichita, Kansas
Director of Family & Children Community Services, Licensed Clinical Psychologist 
8/97 – 1/00
Provided leadership and oversight of Kansas’ largest community mental health center children’s program. Focused on quality service delivery, continuous improvement and optimization efforts, including developing and streamlining processes, as well as designing innovative programs to assist target populations. Utilized strong interpersonal relationship skills to facilitate increased productivity through problem solving and morale building.

Technical Expertise
Original Software Co-Developed

  • YOTO™  (Your Online Training Organizer)
  • KidSoft ™ System (Kids Information Database Software)
  • FeedbackLOOP ™ (Learning Optimization Online Program)
  • CMO™ (Case Management Online) Learning Management System
  • KT Course BuilderLearning Content Management System
  • Content Builder Authoring Tool
  • Kids Training Team: www.kidstraining.org
  • Training Teams: http://www.trainingteams.com

Information Technologies Managed
Microsoft SQL Server 2000/7.0 • Exchange Server 2000 • Adobe Creative Suite (CS2) – Photoshop, Illustrator • Visual Basic.NET/ 6.0 • C# • Crystal Reports 8.5 • MS FrontPage 2000 • HTML • Active Server Pages.NET/3.0 • Javascript 1.3 • VBscript 5.0 • Macromedia/Adobe Flash MX, Freehand 10

Operating Systems Used
Windows 95, 98, 2000, XP • Palm O/S

Software Application Expertise
MS Office: Word, Excel, PowerPoint, Outlook, Visio, Access, FrontPage 2000 • Adobe: Photoshop CS2, Illustrator 10.0 • XML Articulate Presenter, Quizmaker 2.0 • Lotus Notes • Xara 3D Macromedia: Freehand 10 • Dreamweaver MX 2004 • Moodle LMS Captivate / RoboDemo • Camtasia

Other Administrative / Supervisory Experience

  • Journal of Behavioral Health Services and Research: Editorial Board Member / Reviewer 11/00 – PRESENT
  • Sedgwick County Stress/Trauma Assistance Team
  • Critical Incident Stress Management Team Lead 11/99 – 2/06
  • Wichita Collaborative Psychology Internship Program, Wichita, Kansas: Curriculum Committee Coordinator; Doctoral Internship Supervisor 8/97 – 3/06
  • Kansas Psychological Association, Board of Governors: Member 12/98 – 1/01
  • Embry Riddle Aeronautical University, McConnell Air Force Base, Kansas: Graduate Research Project Committee Chairperson 8/98 – 2/02
  • Penn State University, University Park, Pennsylvania: Counselor Education: Senior Teaching Assistant 1/90 – 5/91