Posted by: Susan Hendrich | October 20, 2019

Going Global

https://excellerate.wistia.com/medias/wsui9ilvkf?wvideo=wsui9ilvkf

Posted by: Susan Hendrich | April 10, 2019

Learning: A Strategic Advantage

Learn Your Way to the Top.

two man and two woman standing on green grass field

Photo by rawpixel.com on Pexels.com

Are you looking for a secret sauce to give your organization an advantage in a dynamic marketplace? Look to learning.

The concept of transforming businesses by building a true learning culture is not new. But what is new is the wave of recent examples where companies like  Box, Vanguard, and Getty Images are maximizing productivity and innovation through training by fostering a digital lifelong learning and training ecosystem.

How do great companies drive business growth through learning?

Look out

Study the habits of successful leaders and what the companies they run are doing. You’ll see a theme in their focus on dedicating time and energy to learning as an integral part of doing business, In these spaces, training is not just a compliance-driven, LMS box-checking bolt-on that requires “time out” from work. Learning is a seamless, integrated function that not only supports the business, it IS the business.

For example, Getty Images uses “WeLearn Wednesdays” where their Chief HR Officer shares what he is learning every Wednesday by posting a photo of himself learning at his stand-up desk. He then urges everyone to enroll and spend an hour taking a course and share what they’ve learned.

Lead in

There is magic in the idea of enlisting “internal faculty” to help make innovation a part of how business is done every day. Taking time out to foster learning circles – small, cross-functional groups of business leaders who assemble to learn, grow and problem-solve together – pays for itself in multiple ways: better ideas, better engagement, better solutions.

A learning culture creates a strategic advantage that serves as a force multiplier.

According to ‘Creating a Culture of Innovation’ by ‘entrepreneur.com,’ and ‘Six Ways Leaders can Build a Culture of Innovation’ by ‘talent culture,’ two leading voices for 21st century innovation, creating an innovative culture requires a workplace that allows for the following five conditions:

  1. Dedicating time for creative projects
  2. Rewarding innovation and divergent ideas
  3. Empowering employees to make decisions
  4. Allowing for failure
  5. Measuring what matters most

I would argue that each of these five conditions can be enhanced with a focus on learning —- allowing and encouraging your team to explore and grow through learning.

Want to transform your organization through Learning?

Check out this compelling “open letter to business leaders,” written by Harvard Business School professor Amy Edmonson and Chan Zuckerberg Initiative VP of Learning Bror Saxberg. They create a compelling case to make learning a corporate priority:

https://www.mckinsey.com/business-functions/organization/our-insights/putting-lifelong-learning-on-the-ceo-agenda

 

Posted by: Susan Hendrich | March 4, 2019

Humility + Iteration = A Leader’s Saving Grace

Being likeable will help you in your job, business, relationships, and life. I interviewed dozens of successful business leaders for my last book, to determine what made them so likable and their companies so successful. All of the concepts are simple, and yet, perhaps in the name of revenues or the bottom line, we often lose sight of the simple things – things that not only make us human, but can actually help us become more successful. Below are the eleven most important principles to integrate to become a better leader:

1. Listening

“When people talk, listen completely. Most people never listen.” – Ernest Hemingway

Listening is the foundation of any good relationship. Great leaders listen to what their customers and prospects want and need, and they listen to the challenges those customers face. They listen to colleagues and are open to new ideas. They listen to shareholders, investors, and competitors. Here’s why the best CEO’s listen more.

2. Storytelling

“Storytelling is the most powerful way to put ideas into the world today.” -Robert McAfee Brown

After listening, leaders need to tell great stories in order to sell their products, but more important, in order to sell their ideas. Storytelling is what captivates people and drives them to take action. Whether you’re telling a story to one prospect over lunch, a boardroom full of people, or thousands of people through an online video – storytelling wins customers.

3. Authenticity

“I had no idea that being your authentic self could make me as rich as I’ve become. If I had, I’d have done it a lot earlier.” -Oprah Winfrey

Great leaders are who they say they are, and they have integrity beyond compare. Vulnerability and humility are hallmarks of the authentic leader and create a positive, attractive energy. Customers, employees, and media all want to help an authentic person to succeed. There used to be a divide between one’s public self and private self, but the social internet has blurred that line. Tomorrow’s leaders are transparent about who they are online, merging their personal and professional lives together.

4. Transparency

“As a small businessperson, you have no greater leverage than the truth.” -John Whittier

There is nowhere to hide anymore, and businesspeople who attempt to keep secrets will eventually be exposed. Openness and honesty lead to happier staff and customers and colleagues. More important, transparency makes it a lot easier to sleep at night – unworried about what you said to whom, a happier leader is a more productive one.

5. Team Playing

“Individuals play the game, but teams beat the odds.” -SEAL Team Saying

No matter how small your organization, you interact with others every day. Letting others shine, encouraging innovative ideas, practicing humility, and following other rules for working in teams will help you become a more likeable leader. You’ll need a culture of success within your organization, one that includes out-of-the-box thinking.

6. Responsiveness

“Life is 10% what happens to you and 90% how you react to it.” -Charles Swindoll

The best leaders are responsive to their customers, staff, investors, and prospects. Every stakeholder today is a potential viral sparkplug, for better or for worse, and the winning leader is one who recognizes this and insists upon a culture of responsiveness. Whether the communication is email, voice mail, a note or a a tweet, responding shows you care and gives your customers and colleagues a say, allowing them to make a positive impact on the organization.

7. Adaptability

“When you’re finished changing, you’re finished.” -Ben Franklin

There has never been a faster-changing marketplace than the one we live in today. Leaders must be flexible in managing changing opportunities and challenges and nimble enough to pivot at the right moment. Stubbornness is no longer desirable to most organizations. Instead, humility and the willingness to adapt mark a great leader.

8. Passion

“The only way to do great work is to love the work you do.” -Steve Jobs

Those who love what they do don’t have to work a day in their lives. People who are able to bring passion to their business have a remarkable advantage, as that passion is contagious to customers and colleagues alike. Finding and increasing your passion will absolutely affect your bottom line.

9. Surprise and Delight

“A true leader always keeps an element of surprise up his sleeve, which others cannot grasp but which keeps his public excited and breathless.” -Charles de Gaulle

Most people like surprises in their day-to-day lives. Likeable leaders underpromise and overdeliver, assuring that customers and staff are surprised in a positive way. There are a plethora of ways to surprise without spending extra money – a smile, We all like to be delighted — surprise and delight create incredible word-of-mouth marketing opportunities.

10. Simplicity

“Less isn’t more; just enough is more.” -Milton Glaser

The world is more complex than ever before, and yet what customers often respond to best is simplicity — in design, form, and function. Taking complex projects, challenges, and ideas and distilling them to their simplest components allows customers, staff, and other stakeholders to better understand and buy into your vision. We humans all crave simplicity, and so today’s leader must be focused and deliver simplicity.

11. Gratefulness

“I would maintain that thanks are the highest form of thought, and that gratitude is happiness doubled by wonder.” -Gilbert Chesterton

Likeable leaders are ever grateful for the people who contribute to their opportunities and success. Being appreciative and saying thank you to mentors, customers, colleagues, and other stakeholders keeps leaders humble, appreciated, and well received. It also makes you feel great! Donor’s Choose studied the value of a hand-written thank-you note, and actually found donors were 38% more likely to give a 2nd time if they got a hand-written note!

The Golden Rule: Above all else, treat others as you’d like to be treated

By showing others the same courtesy you expect from them, you will gain more respect from coworkers, customers, and business partners. Holding others in high regard demonstrates your company’s likeability and motivates others to work with you. This seems so simple, as do so many of these principles — and yet many people, too concerned with making money or getting by, fail to truly adopt these key concepts.

Which of these principles are most important to you — what makes you likeable?

Posted by: Susan Hendrich | March 1, 2019

How resilient are you?

Cast light every day…

Everything can be taken from a man or woman but one thing: the last of human freedoms to choose one’s attitude in any given set of circumstances, to choose one’s own way.  – Victor E. Frankl

re·sil·ience

noun \ri-ˈzil-yən(t)s\

  1. the capability of a strained body to recover its size and shape after deformation caused especially by compressive stress
  2. an ability to recover from or adjust easily to misfortune or change

Throughout my adult life, for various reasons, I have been told that I am resilient. But my story isn’t relevant today. Oh, believe me, I’d like for you to know all the joys and challenges, triumphs and struggles I’ve experienced. But when I’m practicing resilience, sometimes that means casting aside wounds, wonders, worries and woes in order to allow the simplicity of a message to shine through. So in the spirit of simplicity, all I will say right now about my discovery of the power of resilience is that I believe it is important to cast light, every day.

Cast your light

By shining our inner light outward toward the world, we brighten all that we see. So if you are reading this, it is because you were willing to let this light be cast upon you for a moment.

 

Posted by: Susan Hendrich | February 12, 2019

Four things to say to the people who matter most

Tree Birds
Nostalgia is following me lately, partly because some important and precious things are changing (more on that next time).
Not knowing what the future holds, we humans tend to turn backwards to review those memories and moments and people that have made our lives meaningful.
I’ve always been close to my family. During the past several years, more than ever, I’m aware of our mortality. Given a heightened awareness of the clicking of life’s clock, I’m in the throes of this retrospective reflection on my family, friends and others who have impacted me.
Tonight I came across the notion of “four things” we should be sure to say to the people important to us, while we still can. This simple list pulled together loose ends that have been dangling in my heart for some time. I thought I’d share the list with you.

Four things to say to the people who matter in your life before it’s too late

  1. I love you
  2. Thank you
  3. Please forgive me
  4. I forgive you
~ From the Hawaiian practice of Ho’oponopono, a cleansing ritual of reconciliation and forgiveness.

What is Ho’oponopono?

“Hoʻoponopono” is defined in the Hawaiian Dictionary as:

(a) “To put to rights; to put in order or shape, correct, revise, adjust, amend, regulate, arrange, rectify, tidy up make orderly or neat, administer, superintend, supervise, manage, edit, work carefully or neatly; to make ready, as canoemen preparing to catch a wave.”

(b) “Mental cleansing: family conferences in which relationships were set right (hoʻoponopono) through prayer, discussion, confession, repentance, and mutual restitution and forgiveness.”

Literally, hoʻo is a particle used to make an actualizing verb from the following noun, as would “to” before a noun in English. Here, it creates a verb from the noun pono, which is defined as: “…goodness, uprightness, morality, moral qualities, correct or proper procedure, excellence, well-being, prosperity, welfare, benefit, true condition or nature, duty; moral, fitting, proper, righteous, right, upright, just, virtuous, fair, beneficial, successful, in perfect order, accurate, correct, eased, relieved; should, ought, must, necessary.”

Ponopono is defined as “to put to rights; to put in order or shape, correct, revise, adjust, amend, regulate, arrange, rectify, tidy up, make orderly or neat.”

 Ira Byock discusses those Four Things to say to people in your life who matter in his book, “The Four Things That Matter Most: A Book About Living

COMING SOON:

  • The Last Time
  • The Terrible Secret
  • Story Corps: StoryCorps changed my life. If you haven’t heard of StoryCorps, it’s time.
  • Necessary Losses
  • Biily Joel – Captain Jack

Older Posts »

Categories