Leadership

There’s magic all around us

/ Susan Hendrich / 2 Comments

Would You Stop to Listen?

A man sat at a metro station in Washington, DC and started to play the violin; it was a cold January morning. He played six Bach pieces for about 45 minutes. During that time, since it was rush hour, it was calculated that thousand of people went through the station, most of them on their way to work. Three minutes went by and a middle-aged man noticed there was musician playing. He slowed his pace and stopped for a few seconds and then hurried up to meet his schedule.

A minute later, the violinist received his first dollar tip: a woman threw the money in the till and without stopping continued to walk.

A few minutes later, someone leaned against the wall to listen to him, but the man looked at his watch and started to walk again. Clearly he was late for work.
The one who paid the most attention was a 3 year old boy. His mother tagged him along, hurried but the kid stopped to look at the violinist. Finally the mother pushed hard and the child continued to walk turning his head all the time. This action was repeated by several other children. All the parents, without exception, forced them to move on.

In the 45 minutes the musician played, only 6 people stopped and stayed for a while. About 20 gave him money but continued to walk their normal pace. He collected $32. When he finished playing and silence took over, no one noticed it. No one applauded, nor was there any recognition.

No one knew this, but the violinist was Joshua Bell, one of the best musicians in the world. He played one of the most intricate pieces ever written, with a violin worth 3.5 million dollars.

Two days before his playing in the subway, Joshua Bell sold out at a theater in Boston and the seats average $100.

This is a real story. Joshua Bell playing incognito in the metro station was organized by the Washington Post as part of an social experiment about perception, taste and priorities of people. The outlines were: in a commonplace environment at an inappropriate hour: Do we perceive beauty? Do we stop to appreciate it? Do we recognize the talent in an unexpected context?
One of the possible conclusions from this experience could be:

If we do not have a moment to stop and listen to one of the best musicians in the world playing the best music ever written, how many other things are we missing?

Credits: Joshua Bell experimented for Gene Weingarten’s story in The Washington Post: http://wpo.st/-vP (Video by John W. Poole)

Your Turn

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How might you “stop and listen” differently in your world today?

Using technobabble to sound cool

/ Susan Hendrich / 1 Comment

Jargonicious! A plea for simplicity…

The ingenious (and totally fictitious) “Turbo Encabulator” video has long been used to warn against the use of technobabble. It has a fascinating history, which includes this Oscar-worthy 1977 performance by Bud Haggart:

 

What’s the lesson?

Avoid confusing jargon in your presentations.

Be conscious of your audience and sensitive to their familiarity with the terms that you use. We should use jargon, acronyms and other technical terms only if we are sure that our audience will understand them. If there is the slightest chance that they won’t understand, then simplify your language. Remember, if they can’t understand your message, they can’t adopt it.

I know what you’re thinking…

“But, Susan, big words make me sound more interesting and credible!”

Actually, the opposite is often true. The more clearly and simply you can deliver your message, the more likely people are to follow your ideas (intentional double entendre).

I would write more, but I’ve gotta go for now, as my flux capacitor needs recharging.

Your turn

Where have you seen (or even used) technobabble?

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Thanks to my colleague, Dave Ilconich, for reminding me of this classic video. 

Focus on the Next Right Thing

/ Susan Hendrich / 3 Comments

The Magic of Doing One Thing at a Time…

In his Harvard Business Review blog post, Tony Schwartz shares The Magic of Doing One Thing at a Time, asking: 

Why is it that between 25% and 50% of people report feeling overwhelmed or burned out at work?

It’s not just the number of hours we’re working, but also the fact that we spend too many continuous hours juggling too many things at the same time.

What we’ve lost, above all, are stopping points, finish lines and boundaries. Technology has blurred them beyond recognition. Wherever we go, our work follows us, on our digital devices, ever insistent and intrusive. It’s like an itch we can’t resist scratching, even though scratching invariably makes it worse.

Multitasking saps individuals and organizations of effectiveness AND energy. And it is a vicious cycle, tied up with task prioritization, deadlines, work overload, work-life balance, and many other familiar topics around human performance. Doing one thing at a time can be the secret both to personal effectiveness and successful project management.

What’s Wrong with Multi-Tasking?

The downfall of multi-tasking comes from task switching. I am not particularly interested in aspects of walking and chewing gum, or driving while talking on the phone. Multitasking in the business context means working on multiple tasks “at once.” Or as we know, having a big pile of work and being forced to SWITCH between them without ever getting them done. Throw on top of it the problem of interruptions and too-many-meetings, and you get a great ball of nothing-gets-done.

So How Do I Get This Magic Going?

Here are three behaviors Schwartz says will help you set your boundaries:

1. Do the most important thing first in the morning, preferably without interruption, for 60 to 90 minutes, with a clear start and stop time. If possible, work in a private space during this period, or with sound-reducing earphones. Finally, resist every impulse to distraction, knowing that you have a designated stopping point. The more absorbed you can get, the more productive you’ll be. When you’re done, take at least a few minutes to renew.

2. Establish regular, scheduled times to think more long term, creatively, or strategically. If you don’t, you’ll constantly succumb to the tyranny of the urgent. Also, find a different environment in which to do this activity — preferably one that’s relaxed and conducive to open-ended thinking.

3. Take real and regular vacations. Real means that when you’re off, you’re truly disconnecting from work. Regular means several times a year if possible, even if some are only two or three days added to a weekend. The research strongly suggests that you’ll be far healthier if you take all of your vacation time, and more productive overall.

According to Schwartz,

A single principle lies at the heart of all these suggestions. When you’re engaged at work, fully engage, for defined periods of time. When you’re renewing, truly renew. Make waves. Stop living your life in the gray zone.

Here’s to living in black and white…and may the force of singular focus be with you!

Productivity secret: The 40-hour work week

/ Susan Hendrich / 3 Comments

How many hours per week do you work?

In her compelling essay, Why We Have to Go Back to a 40-Hour Work Week to Keep Our Sanity, AlterNet’s Sara Robinson lays out decades of research backing the 40-hour work week wisdom and discusses how a down economy and the “passion” of Silicon Valley helped us lose sight of these well-documented facts. She ultimately calls for the return of the 40-hour work week—not just as a route to better health, sanity, and productivity for all, but also as a way to create jobs, arguing that “[f]or every four Americans working a 50-hour week, every week, there’s one American who should have a full-time job, but doesn’t.” Robinson’s conclusion says it all:

For the good of our bodies, our families, our communities, the profitability of American companies, and the future of the country, this insanity has to stop. Working long days and weeks has been incontrovertibly proven to be the stupidest, most expensive way there is to get work done. Our bosses are depleting resources from of the human capital pool without replenishing them. They are taking time, energy, and resources that rightfully belong to us, and are part of our national common wealth.

Your turn: If you do work over 40 hours per week, why do you do so?

http://www.salon.com/2012/03/14/bring_back_the_40_hour_work_week/

Special thanks to my colleague, Kathryn Burke-Howe, from Performance Development Group for referring me to this story.

Device-agnostic Clouds Will Replace the PC

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Photo: Karen Ka Ying Wong/Flickr

 

The Clouds Roll In…

Will the personal cloud reign supreme over the personal computer in your digital life?

Chances are, the answer is yes, according to research firm Gartner, which believes the personal cloud will replace the PC as the center of our digital lives by 2014.

“Major trends in client computing have shifted the market away from a focus on personal computers to a broader device perspective that includes smartphones, tablets and other consumer devices,” Steve Kleynhans, says research vice president at Gartner. “Emerging cloud services will become the glue that connects the web of devices that users choose to access during the different aspects of their daily life.”

This will require enterprises to “fundamentally rethink how they deliver applications and services to users.”

Smart businesses and executives will treat cloud computing as a strategy to improve their company.

Gartner says a number of factors are converging to create a perfect personal cloud storm by 2014. Just some of the reasons include:

  • Users are more technologically-savvy and have very different expectations of technology.
  • The internet and social media have empowered and emboldened users.
  • The rise of powerful, affordable mobile devices changes the equation for users.
  • Users have become innovators.

Through the democratization of technology, users of all types and status within organizations can now have similar technology available to them.

The advent of the cloud for servicing individual users opens a whole new level of opportunity. Every user can now have a scalable and nearly infinite set of resources available for whatever they need to do….

“The combination of these megatrends, coupled with advances in new enabling technologies, is ushering in the era of the personal cloud,” Gartner’s Kleynhans said. “In this new world, the specifics of devices will become less important for the organization to worry about. Users will use a collection of devices, with the PC remaining one of many options, but no one device will be the primary hub. Rather, the personal cloud will take on that role. Access to the cloud and the content stored or shared in the cloud will be managed and secured, rather than solely focusing on the device itself.”

Jon Udell, blogger for Cloudline, writes:

The cloud platform has become a real option for companies needing managed, pay-as-you-use IT capacity…I see signs of the personal cloud in services like Dropbox, Evernote, and Flickr. You can use them for free, or you can pay for higher capacity and enhanced customer service. But the personal cloud also arises from a way of thinking about, and using, any of the services the web provides.

Your turn: Will you abandon your your personal computer and move the personal cloud to the center of your digital life?