1. Make kindness your default position.
2. Never ignore someone who is hurting.
3. Be there, even if it means missing a little sleep. Just be there.
4. Give second chances, even when you know you’re right.
5. Don’t lose sight of what matters, even when others try to persuade you otherwise.
6. Forget about being first and focus on being, first.
7. Greet others when they arrive as if they are the stars of your life.
8. Allow yourself room for mistakes, and don’t over-apologize.
9. Get up every day and look for the best in others.
10. See life through a lens of love, and surely you will find good fortune.
Inspiration
Crowdsourcing
My 3 favorite crowdsourcing sites:
A fun and semi-related site: http://www.ask500people.com/. I enjoy flinging random questions out there and seeing how people respond. Try one now!
Update: How cool is this—I posted my 3 favorite crowdsourcing sites at 10:00 am. By 10:10, the co-founder of www.crowdspring.com adds his comment to this post. That’s the world we live in…everyday is a New York minute!
Learning maps
How do you enable strategic organizational change?
More and more these days, I’m being asked to find ways of facilitating meaningful and successful change in organizations. Invariably, leadership needs a strategy for bringing about desired change. And there are millions of strategies out there (just google “Change management strategy” and you’ll see). So, I try to keep a pulse on change management efforts that are working out there. Today I came across Root, a forward-thinking group making interesting use of learning maps. Their concept is simple. Their process is fun. Their results are amazing.
What is a Learning Map?
The gist of these Learning Maps is that they use visual mapping to enable rapid communications within organizations about new strategy execution. These visual depictions of a new process or strategy tap into a collaborative process and help every employee to see beyond their own job functions to the bigger picture that is “where we are going.” These learning maps engage their workforces by communicating an understanding about the industry and internal business.
Let me see this for myself
Take a “look” at ROOT’s Learning Maps and let me know what you think: http://www.rootlearning.com/www/index.htm
Susan Hendrich
Be decisive
The Best Decision
How important is it for leaders to be decisive? Consider these words from Theodore Roosevelt:
“In any moment of decision, the best thing you can do is the right thing, the next best thing is the wrong thing, and the worst thing you can do is nothing.”
Sometimes shooting from the hip, good leaders can make decisions quickly — often with incomplete data. And, yes, hasty decisions can cause problems. But making no decision at all can worsen an already-bad situation. I’ve decided I’m going to try to be more decisive in my day-to-day business as a leader and a team player.
What will you decide?
Susan Hendrich
Creative leadership: Scary for some?

Creative Strategist, Innovator & Leader, James (Not Jim) Patsalides, asks the following question:
Does “creative leadership” scare some people?
He says, “Those of us who are Center for Creative Leadership (CCL) alums would clearly value creative leadership, but are there companies/executives out there who might be nervous of the “creative” part? How can you tell these companies from those who might embrace creativity? Why would they be nervous?”
Here’s what I think:
Creative leadership, scary or not, is the survival key for these uncertain times.
This question reminds me of the following wise words: “Human creativity is the ultimate economic resource.” — Richard Florida, The Rise of the Creative Class
Creative leadership, therefore, is the management and guidance of our ultimate economic resource.
Here’s how I distinguish companies that embrace creative leadership from those that are run scared:
When I talk to company representatives, I listen to the language they use to describe company happenings. Do they speak in terms of “how we work,” or do they specify individual stories about specific people and teams that creatively solve problems? When I hear specific “breaking the mold” stories about people and ideas, I know that the company is valuing creative leadership.
“The key difference between checkers and chess is that in checkers the pieces all move the same way, whereas in chess all the pieces move differently. … Discover what is unique about each person and capitalize on it.” —Marcus Buckingham, The One Thing You Need to Know
I’d say more, but I don’t want to scare anyone…
