Inspiration

15 minutes of Leading Change

/ Susan Hendrich / 1 Comment

Leading Change: We All Play A Role

Anyone who has ever worked for, worked with, or been a leader knows the importance of leading change.

Let’s take a few moments to reflect on ways that you and your colleagues have led change for your teams, your customers, each other, and the organization. Here’s a quick team-building exercise you can do at your next staff meeting to orient your team toward the leadership moments – big and small – that people in your group are causing. It’s a quick and high-impact way of generating examples of how you and your colleagues have noticed each other leading change.

“Recognizing Leadership” Activity Instructions

1. Create

Provide everyone a piece of paper with their own name on it. Instruct the group to pass their individual sheets to the person to on their left, allowing that neighbor to record an example of how they have witnessed you leading change. Group members continue to pass the sheets around the room, allowing colleagues to add a comment on a way they’ve noticed the each individual leading change.

2. Share

Once everyone has had a chance to write on each of the sheets of paper, collect all of the sheets and redistribute them so that everyone receives someone else’s sheet.  Each person takes a turn reading out loud one or two examples that are recorded on their partner’s sheet.

3. Deliver

After everyone has had an example or two read about themselves, return the sheets to their owners to keep. Encourage everyone to review their own sheet for themes, asking themselves, “Which leadership capabilities do people seem to notice?” and “What are areas might I continue to develop?”

I’d love to hear how your exercise goes. Please share your stories…

Where is your autopilot taking you?

/ Susan Hendrich / 1 Comment

Where is Your Autopilot Taking You?

“Autopilot only works if you set your destination ahead of time.”

Are you a frequent user of autopilot in your life? If so, have you thought about where you are heading?

Challenge for you: Re-examine your flight plans and be sure that where your autopilot is taking you is where you want to go.

Now here’s your question: Can you summarize your flight plans in just three words?

Creative Slump? Try Something, Anything New

/ Susan Hendrich / 3 Comments

Creative Slump? Try Something, Anything New

The Slump

As Spring 2010 settled in, I found myself in a creative rut. Not that I wasn’t coming up with some pretty good instructional design solutions. I just didn’t have the sparkly “kick” in my design step.

My first instinct in considering how to clear the innovation fog was to focus on learning something new about instructional design. “Surely there is some new technique or method out there that will inspire me back into my creative groove,” I told myself. Four hours of semi-conscious web surfing for articles on social networking, blogging, graphic design, and adult learning later, I was in no better creative place than when I first started this aimless journey.

“A good night’s sleep will do the trick,” I murmured to myself in lieu of clicking the Facebook link one last time before throwing the creative towel. Another half hour passed, and while I now was up to speed on my Facebook friends’ opinions on skirt lengths, parasailing, potty training, and bar hopping, I was no closer to sleep than to a creative revelation.

Defeated, I dragged myself to bed.

The Surge

Disarmed of my intellectual shortcomings by the start of my semi-conscious snooze, it came to me…

“Cake Pops!”

No, this was not some animated .gif I would create for a PowerPoint presentation. Nor was it a racy idea for an attention grabber at the beginning of a module. I had realized that my creative sparkle could be restored through an age-old domestic act. Baking.

I recalled seeing some Martha Stewart-y web article on “Cake Pops,” which showed fun bite-sized cake creatures perched firmly on a lollipop stick. “I’ll try it! Should be a piece of cake,” I chuckled to no one in particular, mildly amused by the metaphoric ease of my belief that the creation of these mini-masterpieces could be mastered in a single shot.

So, 67 dollars and one maddening pre-Easter Michael’s trip later, I had everything I needed to make cake pops. Or at least that’s what the “easy cake pop instructions” recipe at Bakerella.com promised. What then ensued can only be described as a tortuous 12 hours of mixing, scraping, baking, shaping, smooshing, poking, and re-attaching nightmare. I kind of loved it, even though at one point I threw an unfrosted cake ball (a pre-cake pop iteration) against my refrigerator in disgust.

My first cake pops were disasterously, unmanageably bad. Think of ABC gum smashed under an old shoe, then jammed with two jelly beans and told to stand up straight and look presentable. Yuck.

Two batches later, the sugared semi-orbs actually started to look like they were intended to look – bunnies and chicks. I was getting my groove now. The bunnies were pink with googly eyes and the beaks of the chicks looked as cute as they did real. Almost unnoticeably, I began putting my own twist on the not-nearly-as-easy-as-they-promised recipe instructions.

Here’s a view of the final products:

Hendrich's Cake Pops

After the final bunny was built and the last chick was cast, I was both mentally exhausted and creatively invigorated. After saran wrapping the last of the munchable art, I flopped into bed and was asleep in seconds.

Getting out of my comfort zone for those 12 hours initiated a creative flow over the next week at work that shocked me. I was in the groove, coming up with innovative and simpler ways of training my customers. But what perhaps is even more exciting is the fact that I had a renewed verve for life in general. An extra spring in my step. And an almost constant feeling that I was just about to conjure another cool idea. Not because I’d attended a webinar in my field of study. Not because I’d read a book to enhance my expertise. But because I tried something utterly new.

Moral of the story: Getting out of my comfort zone and trying something new initiated a creative flow in all areas of my life, both personal and professional. The simple (okay, not exactly simple) act of learning to do something I had never done before restored my curiosity, my creative inspiration, and even my confidence. And the learning was not in my area of expertise. In fact, prior to that day, I would not call myself a baker of any kind.

 Perhaps the old saying is true…

You can create your cake and eat it, too.

Shake it off and step up

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Shake it off and step up 

Below is one of my favorite stories with the simplest of messages. Thank you Joseph Sica for this elegant lesson…

Once upon a time there was a farmer who had an old mule. The mule fell into a deep dry well and began to cry loudly. Hearing his mule cry, the farmer came over and assessed the situation. The well was deep and the mule was heavy. He knew it would be difficult, if not impossible, to lift the animal out.

Because the mule was old and the well was dry, the farmer decided to bury the animal in the well. In this way he could solve two problems: put the old mule out of his misery and have his well filled.

He called upon his neighbors to help him and they agreed to help. To work they went. Shovel full of dirt after shovel full of dirt began to fall on the mule’s back. He became hysterical. Then all of a sudden an idea came to the mule. Each time they would throw a shovel full of dirt on his back he could shake it off and step up. Shovel full after shovel full, the mule would shake it off and step up. Now exhausted and dirty, but quite alive, the mule stepped over the top of the well and walked through the crowd.

A great attitude. A great way to approach life. Shake it off and step up. Too often we hold on to what has happened to us.

We hold on to it for a week, a month, even years. We cannot shake it loose from our memory. It eats away at us and steals our joy, happiness and peace of mind. The past hurt can create feelings of bitterness, resentment, anger and revenge.

We keep allowing these emotions to be thrown on our backs and if we do nothing, we will be buried deep in the well. Walls will be built in our relationships. We will avoid each other and the cold war begins.

 But, we have a choice: keep it inside and embrace the hurt or shake it off and step up. Give it a try. Shake it off and step up. Words that have been said or actions that have been done, shake it off and step up. Let it go. Whatever it is: a rude comment, a past mistake, being ignored, we can stew over it all week. It occupies us all the time.

Too often we nurse hurts, we keep them alive inside and go over them time and time again; not only stewing from them, but now chewing them over and over until it gets us sick. Too often we rehearse hurts, tell everyone what has happened to us.

The cure is to accept what has happened, try to make sense out of it, learn from it, then shake it off and step up. When you let it go you feel free and you are no longer buried in the well. Once you are on your feet again you can take some action. You decide where you want to grow in life, the direction you want your life to take. You decide whether you will allow the hurt to make you a bitter or a better person. Learn from it. Emerge stronger.

THAT’S LIFE! If we face our problems and respond to them positively, and refuse to give in to panic, bitterness, or self-pity…The adversities that come along to bury us usually have within them the potential to benefit and bless us.

Never say never

/ Susan Hendrich / 2 Comments

Never say never

Next time you doubt yourself, think about a few of these doomsday statements that turned out to be gloriously, wonderfully, wrong:

“This ‘telephone’ has too many shortcomings to be seriously considered as a means of communication. The device is inherently of no value to us.” – Western Union internal memo, 1876.

“The wireless music box has no imaginable commercial value. Who would pay for a message sent to nobody in particular?” – David Sarnoff’s associates in response to his urgings for investment in the radio in the 1920’s.

“The concept is interesting and well-formed, but in order to earn better than a ‘C,’ the idea must be feasible.” – A Yale University management professor, in response to Fred Smith’s paper proposing reliable overnight delivery service. Smith went on to found Federal Express Corporation.

“Who the hell wants to hear actors talk?” – H.M. Warner, Warner Brothers, 1927.

“I’m just clad it’ll be Clark Gable who’s falling on his face and not Gary Cooper.” – Gary Cooper on his decision not to take the leading role in “Gone With the Wind.”

“A cookie store is a bad idea. Besides, the market research reports say America likes crispy cookies, not soft and chewy cookies like you make.” – Response to Debbie Fields’ idea of starting Mrs. Fields’ Cookies.

“We don’t like their sound, and guitar music is on the way out.” – Decca Recording Company rejecting the Beatles, 1962.

“Heavier-than-air flying machines are impossible.” – Lord Kelvin, president, Royal Society, 1895.

“If I had thought about it, I wouldn’t have done the experiment. The literature was full of examples that said you can’t do this.” – Spencer Silver on the work that led to the unique adhesives for 3-M “Post-It” Notepads.

“So we went to Atari and said, ‘Hey, we’ve got this amazing thing, even built with some of your parts, and what do you think about funding us? Or we’ll give it to you. We just want to do it. Pay our salary, we’ll come work for you.’ And they said, ‘No.’ So then we went to Hewlett-Packard, and they said, ‘Hey, we don’t need you. You haven’t got through college yet.” – Apple Computer, Inc. founder Steve Jobs on attempts to get Atari and Hewlett-Packard interested in his and Steve Wozniak’s personal computer.

“Professor Goddard does not know the relation between action and reaction and the need to have something better than a vacuum against which to react. He seems to lack the basic knowledge ladled out daily in high schools.” – 1921 New York Times editorial about Robert Goddard’s revolutionary rocket work.

“You want to have consistent and uniform muscle development across all of your muscles? It can’t be done. It’s just a fact of life. You just have to accept inconsistent muscle development as an unalterable condition of weight training.” – Response to Arthur Jones, who solved the “unsolvable” problem by inventing Nautilus.

“Drill for oil? You mean drill into the ground to try and find oil? You’re crazy.” – Drillers who Edwin L. Drake tried to enlist to his project to drill for oil in 1859.

“I think there’s a world market for about five computers.” – Thomas J. Watson, Chairman of the Board, IBM.

“The bomb will never go off. I speak as an expert in explosives.” – Admiral William Leahy, U.S. Atomic Bomb Project.

“This fellow, Charles Lindbergh, will never make it. He’s doomed.” – Harry Guggenheim, millionaire aviation enthusiast.

“Stocks have reached what looks like a permanently high plateau.” – Irving Fisher, Professor of Economics, Yale University, 1929.

“Airplanes are interesting toys but of no military value.” – Marechal Ferdinand Foch, Professor of Strategy, Ecole Superieure de Guerre.

“Everything that can be invented has been invented.” – Charles H. Duell, Commissioner, U.S. Office of Patents, 1899.

“Man will never reach the moon regardless of all future scientific advances.” – Dr. Lee De Forest, inventor of the vacuum tube and father of television.