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Rapid E-Learning

/ Susan Hendrich / 7 Comments

Just the nuggets, please…

The longer I spend in the instructional design world, the more I realize that rapid e-learning really means honing your craft to include a few key questions for SMEs, a few key shapes for your design, and a few key tricks for your creative process.  Check out Tom Kuhlmann’s Rapid E-Learning Blog for some proof. 

So, what are your key questions for SMEs? What two shapes might you choose to thread throughout your next e-learning interface design? And, what new tricks have you added to your repertoire of e-learning magic? 

Share the knowledge wealth!

Susan Hendrich

MBWA

/ Susan Hendrich / 1 Comment

20 Ways to Communicate With Employees

  1. Share credit. Always.
  2. Praise in public and give feedback in private.
  3. Include affected employees in goal setting. 
  4. Give frequent and meaningful recognition for a job well done.
  5. Interact with employees on an informal basis.
  6. Go to shared work areas. Meet them on their own turf.
  7. Ask for team members’ opinions and listen with an open mind. Try to understand their point of view.
  8. Share non-confidential information with team members, and ask for their input and response on issues.
  9. Offset demoralizing actions and events by emphasizing what went well, and use the experience as a learning opportunity.
  10. Listen 80% of the time and talk 20%.
  11. Ask team members what rumors they have heard, and address them.
  12. Get into the “trenches” with team members. Look for opportunities to understand employees’ jobs better.
  13. Give information to staff after management meetings.
  14. Ask team members. “Have I made our vision, mission, and goals clear and understandable?
  15. Ask team members, “What can I do to help you with your job, and what am I doing that gets in your way?”
  16. Ask team members”What is making our clients/customers the most and/or the least satisfied?”
  17. Find something to like about each team members with whom you work.
  18. Actively make a point of speaking to all employees seen each day.
  19. Build bridges with people with whom you are uncomfortable.
  20. Set goals each month on ways to accomplish “Managing by Walking Around.”
  21. Occasionally have lunch with team members.  Use this as an opportunity to build trust.

Adapted from “A Checklist for Managers,” by Robin Reid

Mindsets

/ Susan Hendrich / Leave a comment

A Summary of Comparative Mindsets

Are you a boss or a coach?

Boss Coach
Pushes / Drives Lifts / Supports
Tells / Directs / Lectures Asks / Requests / Listens
Talks at people Engages in dialogue with people
Controls through decisions Facilitates by empowering
Knows the answer Seeks the answer
Triggers insecurity using fear  to achieve compliance Stimulates creativity using purpose to inspire commitment
Points to errors Celebrates learning
Problem solver / Decision maker Collaborator / Facilitator
Delegates responsibility Models accountability
Creates structure and procedures Creates vision and flexibility
Does things right Does the right things
Knowledge is power Vulnerability creates power
Focused on the bottom line Focused on process that creates the bottom-line results