Kintsugi: The art of embracing damage.

Is it possible to be more beautiful in the broken places?

Recently, I sent a message to my friend who was struggling, in hopes of lifting her spirits.

My friend had been feeling down. Defeated. Convinced that she wasn’t capable or deserving of success. I knew better, of course. I’ve known her more than half my life. I’ve watched her rise from an aspiring writer to international best selling author. Countless reasons, I could offer, as to why she’s more than capable and perfectly deserving of success.  With indignance, I wanted to shout at her, “You’re already successful! Do you know how many people would dream to live your life for even just one day?”

I had really good intentions that day. It was a thrill, in fact, to think that I could be of help to a hero. Here was little old regular me, being asked to Help…Fix…Repair…Heal…this amazing role model of mine, who happened to be struggling. Being able to nurture and support this person who has served as a model of excellence for me for decades. Here was my chance to make a difference!

And the way I chose to help this supersuccessful person to feel better? I denied her feelings. Not a good thing, turns out.

I countered every single negative thought she was having with a reason why she was wrong and “should feel great” or “ought to forgive” herself or “was being too hard” on herself.

Thinking I was helping, actually I was making it worse. I took away her right to suffer. In fact, I teetered on the cusp of shaming her for feeling down.

With all the best intentions, I missed the whole point. She was feeling broken and needed to let the pieces fall on the floor in front of her.

Realizing that I was making things worse by only focusing on the sunny side and by denying her need to feel broken and fall apart, I suddenly remembered a concept I once heard about the importance of being able to “fall into” pain rather than simply denying it. This concept, I was now remembering, was about honoring and highlighting the broken parts. Drawing attention to the damage, even!

So, what is this radical-acceptance-like process of honoring and even highlighting our failures and broken parts?

It’s called Kintsugi, and it’s a beautiful way of turning damage into beauty.

The Japanese practice of “kintsugi” is the art of embracing damage. Check out this Kintsugi video:

“Now you shall transform to a new level, my friend. Think wabi-sabi and kintsugi: the art of embracing damage!”

Now remembering this concept of being stronger in the broken places, I stopped my barrage of “happy thoughts” and apologized mid-conversation to my friend. I acknowledged that I’d been trying to deny the fact that she felt broken. I was trying to pretend the cracks weren’t there. I told her that I’d suddenly remembered this Japanese art of Kintsugi, and that I would send her a video to illustrate the concept right away. We ended the conversation awkardly, and I seriously questioned whether I knew how to be a good friend.

Pushing past my disappointment in myself, I sent her the Kintsugi video, hoping that she was still open to my support, even after I’d botched and Pollyanna’d my way through our earlier conversation. After I sent the note and video link, I started to question myself.

“Who am I to tell this highly successful and internationally recognized thought leader how to live?”

“Why do I always appoint myself as the ambassador of all that is positive?”

“What if she resents my message and sees it as patronizing?”

There I was, spiraling to all my places in my head where my own brokenness lurks.

Worrying about how my friend might feel after I’d missed the point with her suffering, I was spinning in my own broken parts, thinking…

I’ve spent my whole life embracing the broken, the not quite, and the almost…

  • Saving birds with broken wings
  • Fixing toys with broken parts
  • Cheering for the underdog
  • Coaching those who don’t yet believe in themselves
  • Coaxing sunshine from clouds

Just as my negative self-talk was reaching a fervent pitch in my head, the phone rang.

There was my friend, laugh-crying through the phone line, telling me how she finally felt understood. The video just spoke to her. Captured her. She told me how she felt connected to this concept of embracing damage. How she IS kintsugi. How this concept of mending the broken pieces with gold and proudly displaying them was exactly what she’d needed. It was a great moment, and not just because my friend was feeling better or because I’d been able to help her. It was a great moment because she and I were creating Kintsugi in real time. We were piecing back together a set of broken shards of a conversation and making the resulting product even better than when we’d started.

I knew on that day that I would never look at broken pottery in the same way again.

Now, whenever either of us faces a rough patch in life, or when things fall apart altogether, a single word helps us both begin to put the pieces back together and to anticipate an even more beautiful outcome than the original situation could have intended.

Kintsugi.

Embracing the damage. More beautiful in the broken places.

 

Welcome to imPERFECT: Better After Broken

imPERFECT: Better After Broken, with hosts Jeff Servello & Susan Hendrich.

Welcome to the premiere episode of the new radio podcast, imPERFECT: Better After Broken. Join us Sundays at 6 pm ET on Sandcastle Radio, America’s Hottest Online Variety & Music Station.

Hosts Jeff Servello and Dr. Susan Hendrich share raw stories of repair, resilience, and what it takes to rebuild stronger. This is a conversation about breaking, healing, and coming back with more clarity, more courage, and more purpose.

Sometimes the break is the breakthrough. And, your best may still be ahead.

Learn more: https://www.youtube.com/watch?v=e9ucyjznc7M&t=1121s

#imPERFECT

Start the Year with Hope

Hope: Human Being with Dr. Susan – Episode 8

Hope is an active, learned conviction in one’s ability to influence outcomes, sharing personal experiences and insights.

Hope is essential in leadership and impacts team performance. Hope is not just a personality trait, but a skill that can be developed through practice. There is scientific basis to hope. Neuroplasticity can be harnessed through various practices to cultivate resilience and courage in the face of adversity.

Cultivating Hope

Albert Bandura said that hope is an active, learned conviction in one’s ability to influence outcomes rather than passive wishing. Hopeful people don’t give up when faced with obstacles, but instead seek alternative routes.

Stirring Up Hope Through Leadership

Having hope, setting goals, and maintaining self-belief lead to success. Hope is an active verb, not a passive feeling. You can develop hope through learned habits and multiply it with leadership.

Hope as a Strategic Tool

Hope is a tool for leaders and individuals facing complexity. It’s not optimism or positive thinking, but the belief in one’s ability to shape a future and the creativity to find pathways to achieve goals. When hope is lost, people stop taking purposeful action and become less adaptable. You can learn to recognize and nurture hope as a fundamental force for navigating uncertainty.

Join us at 10 a.m. Eastern on sandcastleradio.org to explore how to stir up hope in your own life.

Listen to Human Being with Dr. Susan every Saturday at 10 am ET on Sandcastle Radio, America’s Hottest Online Variety and Music Station. Follow Susan at    / @susanhendrich  

Explore the Human Being with Dr. Susan podcast: 13 episodes

Getting Unstuck: Install Your Mental Pause Button

When you feel stuck, it’s rarely because you lack options.
It’s because your nervous system is running the show.

That’s where the mental Pause Button comes in.

Think of the mental pause Button as a built-in pattern interrupter—a way to stop the stress loop, create space, and choose a better response. Not later. In the moment.

The Pause Button isn’t about calming down for calm’s sake.
It’s about regaining agency.

When you hit an internal wall and don’t know what to do next, the Button helps you shift energy, interrupt autopilot, and move forward differently.

The Pause Button Method (3 Simple Steps)

Step 1: Install the Button

Close your eyes for 10 seconds and imagine installing a physical pause button in your mind.

Make it yours:

  • Big or small
  • Blue, gold, red, sparkly
  • Subtle or bold

The design doesn’t matter.
The function does.

This button exists for one reason: to interrupt a stuck pattern.

Step 2: Assign It a Job

Your Button’s job is to stop emotional autopilot—fear, frustration, irritation, reactivity.

When you press it:

  • Emotions don’t disappear
  • They simply stop driving

You create a gap—and in that gap lives choice, perspective, and agility.

This is the moment you remember:

I’m not stuck. I can pivot.

Step 3: Pair It with New Language

Agility isn’t activated by force.
It’s activated by reframing.

Every time you press your Button, say this—out loud or silently:

“If this moment isn’t working, I’m allowed to change it.”

That one sentence gives you permission to pivot:

  • Mentally
  • Emotionally
  • Strategically

Now you’re back in the driver’s seat.

What Happens After You Pause

Once the stuck pattern is interrupted, ask better questions:

  • What else could be true?
  • What’s the next right move, not the perfect one?
  • Where is the opportunity inside this friction?
  • What version of me do I want leading right now?
  • If this were a chapter in my story, how do I want it to end?

You’re not rewriting the past.
You’re rewriting your response.

And that’s where leaders grow.

Stuckness wants you to believe there’s only one ending.
Agility reminds you: you’re the author, not the character.

So the next time you feel stuck—
Press the Button.
Pause the pattern.
Choose differently.

You are not stuck. not stuck.

Agility and the Unlit Candle

A story of disruption, resilience, and that unexpected moment when life forces you to pivot into a new version of yourself.

This video previews “Agility” on Human Being with Dr. Susan – Episode 7. Aired 11/21/25 on Sandcastle Radio, America’s Hottest Online Variety and Music Station.

Agility and the Unlit Candle: A Personal Story from My Mom

Here’s a personal story about agility—a story from my mom. It’s a story that lives at the center of my family history—my personal history. Years ago, she wrote it down and titled it “The Unlit Candle.” It’s a story about disruption, resilience, and the unexpected moments when life forces you to pivot into a different version of yourself.

1970: A New Start in Delaware
The year was 1970. My parents were brand new to Delaware—young, hopeful, starting out with a baby girl and a handful of dreams. My mom had left her job at the University of Illinois to care for me. My dad had just started his first role as a chemist at DuPont. That’s why they moved to Wilmington. Money was tight. Life was simple, but it was good. My mom planned my first birthday with absolute joy. She baked a beautiful cake, decorated it with balloons and baby toys, and placed one large candle in the center—unlit, waiting for the moment. Family came in by train. They rented chairs for the living room. It felt like the beginning of something.

The Fire
But the morning of the celebration, just before lunch, my dad said, “Hold up. I smell smoke.” He opened the apartment door, and a wall of thick black smoke poured in. In seconds, my mom grabbed me. Everyone ran out barefoot into the sunlit parking lot, watching as the fire department fought flames pouring out of the lower level. That beautiful cake never got sliced. That candle never got lit. Later that day, once the fire was out, they were allowed back in to salvage what they could. Much was destroyed—clothes, keepsakes, their few newlywed belongings. Even the wire hangers were covered in soot and had to be scrubbed by hand. My parents had no renters’ insurance, no safety net—just each other and a baby with a birthday that never happened.

Aftermath and Unexpected Generosity
My parents relocated us to a motel. My grandmother and my aunt went back home. My mother called her family, embarrassed and overwhelmed. My Aunt Judy got on a plane immediately, traveling from Illinois to help. A local professor’s parents opened their ornate home to my parents and the baby—people they’d never met, because generosity has a way of finding people who need it. Eventually, my parents moved into a small bungalow and then into the home they still live in today. One disruption after another, and yet somehow they kept finding the next right move.

The Lesson My Mom Never Wrote
That’s the part my mom never wrote explicitly—but what the story teaches: agility is born in moments you never asked for. The moments where the plan burns down, literally or figuratively, and you’re left standing in the parking lot with nothing but a baby on your hip and a cake you never got to eat.

The Meaning of the Unlit Candle
The unlit candle became more than a story. It became a truth—a celebration that didn’t happen, plans that got erased, a version of life that didn’t survive the smoke. But also this truth: some candles don’t need to be lit to change your life. That day taught my mother—and eventually me—that agility isn’t a personal trait. It’s a response pattern. A willingness to regroup when you’re exhausted, to pivot when you’re heartbroken, to rebuild when you’ve already rebuilt more times than feels fair. It’s the ability to say, “Okay, this isn’t the story we planned, but it’s the story we’re in, and we’ll write the next chapter from here.”

Glimpses of a New Beginning
The unlit candle reminds me that every disruption contains a glimpse of a new beginning—even if you don’t see it at first, even if it’s wrapped in smoke, even if it costs you more than you thought you could bear. My mom survived that season. My parents built a life from those ashes. They restored what they could. They released what they couldn’t. And they kept moving forward.

What Agility Really Looks Like
That is agility. Not glamorous. Not poetic. Not Instagram-worthy. Just steady, human, persistent movement through uncertainty. And sometimes the most powerful symbol isn’t the candle you light—it’s the candle you never got to. I’m proud of my parents. And I think part of my agility comes from that moment when we lost everything in the fire.

___________________________

Wishing you glimpses of new beginnings, even when your candle remains unlit.

Susan Hendrich, with special thanks to my amazing Mom, Virginia Hertzenberg

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Explore more with Dr. Susan

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