A Summary of Comparative Mindsets
Are you a boss or a coach?
| Boss | Coach |
| Pushes / Drives | Lifts / Supports |
| Tells / Directs / Lectures | Asks / Requests / Listens |
| Talks at people | Engages in dialogue with people |
| Controls through decisions | Facilitates by empowering |
| Knows the answer | Seeks the answer |
| Triggers insecurity using fear to achieve compliance | Stimulates creativity using purpose to inspire commitment |
| Points to errors | Celebrates learning |
| Problem solver / Decision maker | Collaborator / Facilitator |
| Delegates responsibility | Models accountability |
| Creates structure and procedures | Creates vision and flexibility |
| Does things right | Does the right things |
| Knowledge is power | Vulnerability creates power |
| Focused on the bottom line | Focused on process that creates the bottom-line results |
Susan E. Hendrich 