Leadership and Training Specialist


215 Duncan Avenue · Wilmington, DE 19803

302-650-2415 · susanhendrich@hotmail.com


Leadership and Training Specialist


Professional Profile


Fifteen years’ experience in leading highly successful learning development and change management in business, technology and human service teams. Proven record of facilitating accomplishment of team goals through trusting relationships. Able to foster environments of exceptional employee morale, productivity, and impeccable customer service. Possess a big-picture understanding of business operations within multiple industry settings.


Proven ability to bridge technology and business goals to provide productive learning solutions and facilitate a positive orientation toward problem solving. Utilize strategic methods to find best-practice solutions to complex problems. Offer a solid balance of business operations knowledge, interpersonal relations, and industry best practices. Able to infuse hopeful perspective in difficult situations.



Areas of Expertise

· E-Learning Solutions Development

· Strategic and Operational Planning

· Information Technology Management

· Diplomatic Intervention and Negotiation

· Team-Building, Problem Solving and Training

· Graphic / Creative Design

· Crisis / Critical Incident Stress Management

· Nationally-Recognized Presentations



Recent Highlights

Led development of comprehensive CRM, SRM, LMS, LCMS software suites · Leadership Wichita Mayoral Cabinet Nominee · Facilitated scores of workshops for corporate, university, non-profit & military teams · Taught Leadership, Management, Learning Strategies Courses at several major universities · Produced 5 national award-winning wall calendars · Penn State University: President’s Award Finalist · President’s Commission on Racial / Ethnic Diversity Appointee · American Red Cross Commendations · Kansas Psychological Association Board of Governors – Board Member



Technical Expertise

Original Software


YOTOâ (Your Online Training Organizer)

KidSoftâ System (Kids Information Database Software)

FeedbackLOOPâ (Learning Optimization Online Program)

CMOâ (Case Management Online) Learning Management System

KT Course Builder™ Learning Content Management System

Content Builder™ Authoring Tool

Kids Training Teamâ website: www.kidstraining.org

Training Teamsâ website: www.trainingteams.com

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