simplicity

Gemba Kaizen: Unleash the Power of Continuous Improvement

/ Susan Hendrich / Leave a comment

Gemba Kaizen: Unleashing the Power of Continuous Improvement

Let’s explore an extraordinary concept that can revolutionize your approach to leadership by focusing continuous improvement—-but not the “big, sweeping changes” kind of leadership. It’s time to unlock the secrets of Gemba Kaizen, a philosophy that empowers leaders to create positive change right where it matters the most – the gemba, the frontline of their organizations.

What is Gemba Kaizen?

Gemba Kaizen is a Japanese term that translates to “continuous improvement at the actual workplace.” It emphasizes the importance of going to the source, observing processes, and collaborating with employees to drive incremental, sustainable improvements. Gemba Kaizen is not just a methodology; it’s a way of thinking and a catalyst for transformative leadership.

Tip 1: Embrace the Gemba:

To harness the power of Gemba Kaizen, leaders must immerse themselves in the gemba. This means stepping out of their “offices” and into the frontline of their organizations. By personally experiencing the realities of the workplace, leaders gain invaluable insights into the challenges faced by their teams and can actively participate in problem-solving. You may have heard this called, “Management By Walking Around,” or MBWA. There’s an added bonus to this kind of leadership. By being present—literally—with your teams, you see firsthand what they face. And they learn to associate your presence with simply being there, rather than, “Oh no, the boss is here, must be something wrong.”

Tip 2: Empower Your Team:

Gemba Kaizen recognizes that the most valuable improvement ideas come from those closest to the work. To foster a culture of continuous improvement, leaders must empower their teams to voice their ideas, concerns, and suggestions freely. Encourage open communication channels and create a safe space for employees to contribute their expertise and creativity. Make it clear that tiny, incremental changes are welcomed and valued. It is these individual stones, after all, that help to construct—and repair—the great castles.

Tip 3: Foster Collaboration:

Leadership is not a solitary endeavor. Gemba Kaizen thrives on collaboration and cross-functional cooperation. Break down silos, encourage departments to work together, and facilitate dialogue between teams. By fostering collaboration, leaders can leverage diverse perspectives and tap into collective wisdom, leading to innovative solutions and improved outcomes. Send ambassadors in from one team to another, encouraging outside-the-usual thinking.

Tip 4: Practice Active Listening:

To be an effective Gemba Kaizen leader, one must be an active listener. Take the time to engage in meaningful conversations with employees at all levels. Listen attentively to their ideas, concerns, and feedback without judgment. By truly hearing what your team has to say, you will uncover invaluable insights that can fuel positive change.

Tip 5: Lead by Example:

Leadership is not about giving orders from the top; it’s about setting the example. Embody the principles of Gemba Kaizen by actively participating in improvement initiatives, supporting problem-solving efforts, and demonstrating a commitment to continuous learning. By leading from the front, you inspire your team to embrace a culture of continuous improvement.

Tip 6: Encourage Experimentation:

Gemba Kaizen thrives on experimentation. Encourage your team to think outside the box, take calculated risks, and test new ideas. Emphasize that failure is an opportunity for learning and growth rather than a setback. By creating a safe environment for experimentation, you foster innovation and unlock the full potential of your team.

Now it’s time to try Gemba Kaizen:

Gemba Kaizen is a transformative approach to leadership that empowers you to make a tangible impact on your organization’s frontline. By embracing the gemba, empowering your team, fostering collaboration, practicing active listening, leading by example, and encouraging experimentation, you can unlock a world of continuous improvement and unleash the true potential of your organization.

Remember, true leadership is not about grand gestures; it’s about the small, incremental improvements made every day. Embrace Gemba Kaizen, and together, let’s create a culture of continuous improvement that propels us toward a brighter, more prosperous future.

Want to learn more about Gemba Kaizen? Try Gemba Kaizen: A Commonsense Approach to a Continuous Improvement Strategy, by Masaaki Imai.

The Pot Roast Principle: Breaking Free from Outdated Traditions

/ Susan Hendrich / Leave a comment

Why do we do certain things in a particular way? We all have routines, traditions, and practices that we follow without much conscious thought. Often, these habits are deeply ingrained, passed down through generations, or simply adopted because, well, that’s just how it’s always been done.

Grandma's Pot Roast

I had an enlightening conversation with a colleague today about recurrent obstacles. Our team was trying to solve a small but frustrating problem that has persisted for more than a year. As a new member of the team, eager to help, I started thinking about ways to solve the problem. All of my ideas centered on how we can do more. (You know, because that’s how we always solve this problem, by doing more.) My colleague asked me a challenging question that changed my perspective altogether: “What if the problem IS the problem?” In other words, why are we trying to solve this problem in the first place? What if the answer is to do less?

This brings to mind a classic tale, often shared in leadership and organizational development circles: The Pot Roast Story. The story goes something like this:

THE POT ROAST STORY

A young woman is preparing a pot roast, and before placing it in the oven, she carefully cuts off both ends of the roast. Her husband, observing this, asks her why she does it. She thinks for a moment and replies, “That’s how my mother always did it.” Intrigued, the husband then asks her mother, who gives the same answer: “That’s how my mother always did it.”

Finally, they decide to ask the grandmother, the original source of the culinary tradition. With a twinkle in her eye, the grandmother explains, “Because my roasting pan was too small!”

A Simple Story with Profound Implications

The pot roast story, while seemingly trivial, offers a powerful metaphor for many aspects of our lives, both personal and professional:

  • Unquestioned Assumptions: How many of our processes, procedures, or even beliefs are based on assumptions that are no longer valid, or perhaps never were? We often operate on “that’s how we’ve always done it” without ever asking “why?”
  • The Power of Tradition: Traditions can be wonderful, offering comfort, connection, and a sense of history. However, when traditions become rigid and unquestioned, they can stifle innovation and prevent us from finding more efficient or effective ways of doing things.
  • The Importance of Curiosity: The husband’s simple question, “Why?”, is the catalyst for uncovering the truth. Curiosity is a vital trait, encouraging us to explore, challenge the status quo, and seek deeper understanding.
  • Adapting to Change: The grandmother’s reason highlights the need to adapt. Her original method was a practical solution to a specific problem (a small pan). Over time, circumstances change, and our methods should evolve accordingly. Are we still cutting off the ends of our “pot roasts” when our “pans” are now much larger?
  • Leadership and Critical Thinking: In a leadership context, this story is a potent reminder to encourage critical thinking within teams. Are we fostering an environment where people feel comfortable asking “why?” Are we regularly reviewing our processes to ensure they are still relevant and efficient?

Breaking Free from the “Pot Roast” Mentality

So, how can we avoid falling into the “pot roast” trap?

  1. Ask “Why?”: Before blindly following a process, take a moment to understand its origin and purpose. Is it still serving its original function?
  2. Challenge the Status Quo: Don’t be afraid to question established norms. Just because something has always been done a certain way doesn’t mean it’s the best way.
  3. Encourage Inquiry: Foster a culture where curiosity is valued, and asking questions is encouraged, not seen as a challenge.
  4. Embrace Adaptability: Be willing to let go of old methods when new, better solutions emerge.
  5. Seek the “Grandmother’s” Wisdom: Sometimes, the most valuable insights come from those who have been around the longest and understand the historical context. But even then, apply critical thinking to their insights!

The pot roast story is more than just a charming anecdote; it’s a powerful lesson in critical thinking, adaptability, and the importance of questioning the unquestioned. By taking the time to understand the “why” behind our actions, we can unlock greater efficiency, foster innovation, and ensure we’re not just cutting off the ends of our pot roast for no good reason.

What “pot roast” traditions are you ready to examine in your own life or work? Share your thoughts in the comments below.

The Trust Equation: “I don’t care what you know until I know that you care”

/ Susan Hendrich / Leave a comment

Trust: Unlock the Secrets of Human Connection

Trust is fundamental to our connection with others, underpinning every successful relationship, every thriving organization, and every meaningful interaction. Theodore Roosevelt is quoted as coining the phrase, “People don’t care what you know until they know that you care.”

If trust is the bedrock upon which all lasting success is built, how do we build it? How do we maintain it? How do we repair it? I’ve been reflecting on the brilliant work of David Maister, Charles Green, and Robert Galford in their book, “The Trusted Advisor,” and their powerful Trust Equation.

This Trust Equation offers a clear framework for understanding the components of trust.

  • T = Trustworthiness: The outcome we seek.
  • C = Credibility: Do people believe what I say? This isn’t just about technical expertise; it’s about being honest and complete, both intellectually and emotionally. It’s about demonstrating that I understand the facts, but also that I understand the human element.
  • R = Reliability: Do I do what I say I’ll do? It’s the consistent delivery, the repeated experience of promises kept. It’s the bedrock of dependability.
  • I = Intimacy: Can people feel safe sharing their vulnerabilities with me? This isn’t about romantic intimacy, but about emotional closeness and honesty. It’s about creating a space where people feel understood and valued.
  • S = Self-Orientation: This is the denominator, the factor that can erode trust most quickly. Am I focused on myself, or on serving others? Am I listening to understand, or to respond?

What strikes me most about this equation is its simplicity and its profound truth. It highlights that trust is multifaceted. I can be highly credible, but if I’m self-oriented, trust will suffer. I can be reliable, but if I lack intimacy, I’ll never build deep connections. I can be the most transparent (intimate) partner, but if I don’t do what I say I’ll do, trust is shattered.

Why this matters

In a world increasingly driven by transactional interactions, we are at risk of losing sight of the human element. We can forget that people don’t buy what you do; they buy why you do it. And they can only truly connect with your “why” when they trust you.

Think about the leaders you admire. They don’t just possess technical skills; they inspire trust. They are credible, reliable, intimate, and they put the needs of others before their own.

How can I apply this in my own life?

  • Focus on others: I must actively listen, ask open-ended questions, and genuinely care about the people I serve.
  • Be consistent: My actions must align with my words. I need to build a track record of reliability.
  • Be vulnerable: I need to share my own struggles and create a safe space for others to do the same.
  • Check my motives: Am I driven by a desire to serve, or by a desire for personal gain?

David Maister’s Trust Equation is a powerful reminder that building trust is an ongoing process. It requires conscious effort and a genuine commitment to serving others.

May we all strive to build organizations and relationships built on trust, where people feel valued, understood, and inspired. Because when we do, we create a world where everyone can thrive.

Want more? Check out this Trust Equation video from the THNK School of Leadership: https://www.youtube.com/watch?v=xXWDl0Vik48

Stepping Away to Step Up: Why Renewal is Your Secret Weapon

/ Susan Hendrich / 1 Comment

Recharge and Refresh to Enhance Your Impact.

Life can be a whirlwind sometimes. Work deadlines loom, errands pile up, and suddenly it feels like you haven’t taken a real breath in days, weeks, even months. It’s during these times that I find myself craving renewal. Take a deep breath while you think about that word…renewal.

Now, renewal might not sound like the most exciting thing on the to-do list, but hear me out. It’s not about sitting in a bubble bath for thirty minutes (although that has its merits). It’s about consciously choosing to step away from the hamster wheel, even if it’s just for a little while, to come back feeling refreshed and ready to tackle anything.

Think about it. Have you ever tried to write a creative piece when your brain feels like mush? Or tried to have a productive conversation when you’re running on fumes? It rarely ends well. We need time to recharge, refocus, and reconnect with ourselves in order to truly thrive.

Here’s the thing, renewal doesn’t have to be a grand gesture. It can be as simple as:

  • Taking a walk in nature: Immersing yourself in the sights and sounds of the outdoors can be incredibly calming and restorative.
  • Putting your phone down and reading a book: Escaping into a good story can help you de-stress and gain new perspectives.
  • Trying a new recipe: Engaging in a creative activity can spark joy and get your creative juices flowing again.
  • Spending time with loved ones: Connecting with those closest to you provides a sense of belonging and support.

Even small changes to your routine can have a big impact. Instead of scrolling through social media before bed, try some light stretching or reading. Replace your usual commute with a scenic bike ride.

The key is to find what works for you and make it a priority. Remember, renewal isn’t selfish, it’s essential. It’s the key to maintaining your energy, creativity, and overall well-being. So next time you’re feeling burnt out, don’t push yourself further. Step away, recharge, and come back stronger than ever.

I’m heading outside now to breathe in the crisp February air and renew my focus for the week ahead. How will you RENEW?

Susan

p.s. Looking for a book to guide your journey? Check out: Renewal: How Nature Awakens Our Creativity, Compassion, and Joy by Andrés R Edwards

The Audience Arc: A Balancing Act for Success

/ Susan Hendrich / Leave a comment

Master the balancing act of needs using the Audience Arc

In today’s dynamic business landscape, navigating an “audience arc” is crucial for driving high-impact initiatives. This arc applies to any scenario where you need to engage different levels of your organization. Regardless of your situation, there are three core entities to consider as your craft solutions for your customers:

  • The Enterprise: The overarching goals and vision of the organization.
  • The Team: The collective effort and expertise of your department or project group.
  • The Individuals: The unique perspectives and motivations of each person involved.

Now, here’s a powerful framework that can elevate your success:

The Balancing Act: Decisiveness with Context Meets Collaboration for Innovation

Part 1: Decisiveness/Smart Risk-Taking vs. Organizational Navigation/Collaboration

Effective leadership requires a delicate balance. On one hand, you need to be decisive and willing to take calculated risks. However, it’s equally important to navigate the organizational landscape effectively. Collaborative decision-making that considers various viewpoints can lead to stronger results and increased buy-in.

Part 2: Honoring the Past While Embracing the Future

Balancing Tradition with Innovation:

  • Past: Respect What’s Been Done Before: Building on past successes and learning from previous experiences is crucial. Ask yourself, “Has someone already tackled this challenge? Can we leverage their efforts?”
  • Future: Embrace Innovation and Learning: Don’t be afraid to break new ground and experiment. Every situation presents opportunities to learn and push the boundaries.

Conclusion: Mastering the Audience Arc

By understanding the audience arc, consistently creating delicate balance between decisiveness and collaboration, tradition and innovation, you can navigate your way to success in any situation. Winning strategies require considering all three entities – the enterprise, the team, and the individuals. Remember, it’s all about finding the sweet spot between calculated risks and well-coordinated execution. So go forth, analyze, diagnose, plan, and lead your team to high-impact success!