Inspiration

Agility and the Unlit Candle

/ Susan Hendrich / Leave a comment

A story of disruption, resilience, and that unexpected moment when life forces you to pivot into a new version of yourself.

This video previews “Agility” on Human Being with Dr. Susan – Episode 7. Aired 11/21/25 on Sandcastle Radio, America’s Hottest Online Variety and Music Station.

Agility and the Unlit Candle: A Personal Story from My Mom

Here’s a personal story about agility—a story from my mom. It’s a story that lives at the center of my family history—my personal history. Years ago, she wrote it down and titled it “The Unlit Candle.” It’s a story about disruption, resilience, and the unexpected moments when life forces you to pivot into a different version of yourself.

1970: A New Start in Delaware
The year was 1970. My parents were brand new to Delaware—young, hopeful, starting out with a baby girl and a handful of dreams. My mom had left her job at the University of Illinois to care for me. My dad had just started his first role as a chemist at DuPont. That’s why they moved to Wilmington. Money was tight. Life was simple, but it was good. My mom planned my first birthday with absolute joy. She baked a beautiful cake, decorated it with balloons and baby toys, and placed one large candle in the center—unlit, waiting for the moment. Family came in by train. They rented chairs for the living room. It felt like the beginning of something.

The Fire
But the morning of the celebration, just before lunch, my dad said, “Hold up. I smell smoke.” He opened the apartment door, and a wall of thick black smoke poured in. In seconds, my mom grabbed me. Everyone ran out barefoot into the sunlit parking lot, watching as the fire department fought flames pouring out of the lower level. That beautiful cake never got sliced. That candle never got lit. Later that day, once the fire was out, they were allowed back in to salvage what they could. Much was destroyed—clothes, keepsakes, their few newlywed belongings. Even the wire hangers were covered in soot and had to be scrubbed by hand. My parents had no renters’ insurance, no safety net—just each other and a baby with a birthday that never happened.

Aftermath and Unexpected Generosity
My parents relocated us to a motel. My grandmother and my aunt went back home. My mother called her family, embarrassed and overwhelmed. My Aunt Judy got on a plane immediately, traveling from Illinois to help. A local professor’s parents opened their ornate home to my parents and the baby—people they’d never met, because generosity has a way of finding people who need it. Eventually, my parents moved into a small bungalow and then into the home they still live in today. One disruption after another, and yet somehow they kept finding the next right move.

The Lesson My Mom Never Wrote
That’s the part my mom never wrote explicitly—but what the story teaches: agility is born in moments you never asked for. The moments where the plan burns down, literally or figuratively, and you’re left standing in the parking lot with nothing but a baby on your hip and a cake you never got to eat.

The Meaning of the Unlit Candle
The unlit candle became more than a story. It became a truth—a celebration that didn’t happen, plans that got erased, a version of life that didn’t survive the smoke. But also this truth: some candles don’t need to be lit to change your life. That day taught my mother—and eventually me—that agility isn’t a personal trait. It’s a response pattern. A willingness to regroup when you’re exhausted, to pivot when you’re heartbroken, to rebuild when you’ve already rebuilt more times than feels fair. It’s the ability to say, “Okay, this isn’t the story we planned, but it’s the story we’re in, and we’ll write the next chapter from here.”

Glimpses of a New Beginning
The unlit candle reminds me that every disruption contains a glimpse of a new beginning—even if you don’t see it at first, even if it’s wrapped in smoke, even if it costs you more than you thought you could bear. My mom survived that season. My parents built a life from those ashes. They restored what they could. They released what they couldn’t. And they kept moving forward.

What Agility Really Looks Like
That is agility. Not glamorous. Not poetic. Not Instagram-worthy. Just steady, human, persistent movement through uncertainty. And sometimes the most powerful symbol isn’t the candle you light—it’s the candle you never got to. I’m proud of my parents. And I think part of my agility comes from that moment when we lost everything in the fire.

___________________________

Wishing you glimpses of new beginnings, even when your candle remains unlit.

Susan Hendrich, with special thanks to my amazing Mom, Virginia Hertzenberg

__________________

Explore more with Dr. Susan

Dr. Susan’s website: http://www.sashaphilosophy.com

YouTube: https://www.youtube.com/ ⁨@susanhendrich⁩ 

LinkedIn: https://www.linkedin.com/in/hendrich/

Instagram: https://www.instagram.com/hendrich/

Facebook: https://www.facebook.com/profile.php?id=61584417516967

Gemba Kaizen: Unleash the Power of Continuous Improvement

/ Susan Hendrich / Leave a comment

Gemba Kaizen: Unleashing the Power of Continuous Improvement

Let’s explore an extraordinary concept that can revolutionize your approach to leadership by focusing continuous improvement—-but not the “big, sweeping changes” kind of leadership. It’s time to unlock the secrets of Gemba Kaizen, a philosophy that empowers leaders to create positive change right where it matters the most – the gemba, the frontline of their organizations.

What is Gemba Kaizen?

Gemba Kaizen is a Japanese term that translates to “continuous improvement at the actual workplace.” It emphasizes the importance of going to the source, observing processes, and collaborating with employees to drive incremental, sustainable improvements. Gemba Kaizen is not just a methodology; it’s a way of thinking and a catalyst for transformative leadership.

Tip 1: Embrace the Gemba:

To harness the power of Gemba Kaizen, leaders must immerse themselves in the gemba. This means stepping out of their “offices” and into the frontline of their organizations. By personally experiencing the realities of the workplace, leaders gain invaluable insights into the challenges faced by their teams and can actively participate in problem-solving. You may have heard this called, “Management By Walking Around,” or MBWA. There’s an added bonus to this kind of leadership. By being present—literally—with your teams, you see firsthand what they face. And they learn to associate your presence with simply being there, rather than, “Oh no, the boss is here, must be something wrong.”

Tip 2: Empower Your Team:

Gemba Kaizen recognizes that the most valuable improvement ideas come from those closest to the work. To foster a culture of continuous improvement, leaders must empower their teams to voice their ideas, concerns, and suggestions freely. Encourage open communication channels and create a safe space for employees to contribute their expertise and creativity. Make it clear that tiny, incremental changes are welcomed and valued. It is these individual stones, after all, that help to construct—and repair—the great castles.

Tip 3: Foster Collaboration:

Leadership is not a solitary endeavor. Gemba Kaizen thrives on collaboration and cross-functional cooperation. Break down silos, encourage departments to work together, and facilitate dialogue between teams. By fostering collaboration, leaders can leverage diverse perspectives and tap into collective wisdom, leading to innovative solutions and improved outcomes. Send ambassadors in from one team to another, encouraging outside-the-usual thinking.

Tip 4: Practice Active Listening:

To be an effective Gemba Kaizen leader, one must be an active listener. Take the time to engage in meaningful conversations with employees at all levels. Listen attentively to their ideas, concerns, and feedback without judgment. By truly hearing what your team has to say, you will uncover invaluable insights that can fuel positive change.

Tip 5: Lead by Example:

Leadership is not about giving orders from the top; it’s about setting the example. Embody the principles of Gemba Kaizen by actively participating in improvement initiatives, supporting problem-solving efforts, and demonstrating a commitment to continuous learning. By leading from the front, you inspire your team to embrace a culture of continuous improvement.

Tip 6: Encourage Experimentation:

Gemba Kaizen thrives on experimentation. Encourage your team to think outside the box, take calculated risks, and test new ideas. Emphasize that failure is an opportunity for learning and growth rather than a setback. By creating a safe environment for experimentation, you foster innovation and unlock the full potential of your team.

Now it’s time to try Gemba Kaizen:

Gemba Kaizen is a transformative approach to leadership that empowers you to make a tangible impact on your organization’s frontline. By embracing the gemba, empowering your team, fostering collaboration, practicing active listening, leading by example, and encouraging experimentation, you can unlock a world of continuous improvement and unleash the true potential of your organization.

Remember, true leadership is not about grand gestures; it’s about the small, incremental improvements made every day. Embrace Gemba Kaizen, and together, let’s create a culture of continuous improvement that propels us toward a brighter, more prosperous future.

Want to learn more about Gemba Kaizen? Try Gemba Kaizen: A Commonsense Approach to a Continuous Improvement Strategy, by Masaaki Imai.

Unmask Your Brilliance: Overcoming Imposter Syndrome

/ Susan Hendrich / Leave a comment

What Does It Feel Like?

Imposter Syndrome is the persistent inability to believe that your success is deserved or has been legitimately achieved as a result of your own efforts or skills. It’s a feeling of being a fraud, and it’s more common than you think.

🎭

Feeling Like a Fraud

Despite your accomplishments, you have a nagging fear that you’ll be “found out” as a fake.

🍀

Attributing Success to Luck

You dismiss your achievements as luck, timing, or other external factors, not your own ability.

📉

Minimizing Achievements

You downplay your successes, believing anyone could have done what you did.

🎯

Perfectionism Pressure

You believe you must be perfect, and any small mistake proves your incompetence.

The Imposter’s Mindset: A Skewed Perspective

Imposter syndrome often involves a distorted “locus of control”—how we explain the cause of events. We have one rule for others, and a different, harsher rule for ourselves.

When OTHERS Succeed

We attribute it to their internal qualities:

  • “They’re naturally talented.”
  • “They are so intelligent and capable.”
  • “Their hard work really paid off.”

When *I* Succeed

I attribute it to external factors:

  • “I just got lucky this time.”
  • “They must have lowered the standards.”
  • “Someone helped me, I couldn’t do it alone.”

Recognizing this pattern is the first step toward changing it and owning your success.

You’re in Good Company

Feeling like an imposter doesn’t mean you are one. Countless icons of science, art, and leadership have felt the exact same way.

“The exaggerated esteem in which my lifework is held makes me very ill at ease. I feel compelled to think of myself as an involuntary swindler.”

– Albert Einstein

“I have written eleven books, but each time I think, ‘Uh oh, they’re going to find out now. I’ve run a game on everybody, and they’re going to find me out.'”

– Maya Angelou

“No matter what we’ve done, there comes a point where you think, ‘How did I get here? When are they going to discover that I am, in fact, a fraud…?'”

– Tom Hanks

“It’s almost like the better I do, the more my feeling of inadequacy actually increases… ‘Any moment, someone’s going to find out I’m a total fraud.'”

– Emma Watson

“I still have a little impostor syndrome… It doesn’t go away, that feeling that you shouldn’t take me that seriously. What do I know?”

– Michelle Obama

“I am always looking over my shoulder wondering if I measure up.”

– Sonia Sotomayor

Interactive Toolkit: Rewire Your Thinking

Actively challenging the imposter voice is key. Use these simple exercises to start building a more accurate, self-compassionate inner narrative.

Activity: “Who, Me?” “Yeah, Me!”

Challenge the voice of doubt with facts. Think of a recent success and reframe it.

My Recent Achievement:

My “Yeah, Me!” Response:

Activity: My Strengths, My Truths

Remind yourself of your inherent, undeniable qualities.

My Truth #1:

My Truth #2:

My Truth #3:

Your Toolkit for Brilliance

Integrate these concepts and strategies into your daily life to build lasting confidence and keep imposter syndrome at bay.

Talk About It

Sharing your feelings with trusted friends or mentors can lift a huge weight and show you you’re not alone.

Focus on Facts

Keep an “Accomplishment Journal.” When doubt creeps in, review the concrete evidence of your competence.

Embrace “Good Enough”

Striving for perfection is a trap. Aim for progress, not flawlessness. Mistakes are for learning, not for shame.

Artist vs. Critic

Separate the creative “Artist” from the judgmental “Critic” in your mind. Let the Artist work freely before the Critic gets a say.

Power Poses

Before a challenge, stand tall for 2 minutes. Adopt a confident posture to influence your mindset. Your body can lead your mind.

Own Your Vulnerability

As Brené Brown says, true courage is showing up and being seen when you can’t control the outcome. It’s strength, not weakness.

How Common Is It?

While exact numbers vary, studies suggest a vast majority of people—up to 82% in some research—experience these feelings at some point. It shows that feeling like an imposter is a shared human experience, not a personal defect.

Illustrative data based on multiple studies.

Remember: You are capable, you are deserving, and you belong.

Your journey is valid, and your brilliance is real.

© 2025 Susan E. Hendrich

Learn more at sashaphilosophy.com

The Pot Roast Principle: Breaking Free from Outdated Traditions

/ Susan Hendrich / Leave a comment

Why do we do certain things in a particular way? We all have routines, traditions, and practices that we follow without much conscious thought. Often, these habits are deeply ingrained, passed down through generations, or simply adopted because, well, that’s just how it’s always been done.

Grandma's Pot Roast

I had an enlightening conversation with a colleague today about recurrent obstacles. Our team was trying to solve a small but frustrating problem that has persisted for more than a year. As a new member of the team, eager to help, I started thinking about ways to solve the problem. All of my ideas centered on how we can do more. (You know, because that’s how we always solve this problem, by doing more.) My colleague asked me a challenging question that changed my perspective altogether: “What if the problem IS the problem?” In other words, why are we trying to solve this problem in the first place? What if the answer is to do less?

This brings to mind a classic tale, often shared in leadership and organizational development circles: The Pot Roast Story. The story goes something like this:

THE POT ROAST STORY

A young woman is preparing a pot roast, and before placing it in the oven, she carefully cuts off both ends of the roast. Her husband, observing this, asks her why she does it. She thinks for a moment and replies, “That’s how my mother always did it.” Intrigued, the husband then asks her mother, who gives the same answer: “That’s how my mother always did it.”

Finally, they decide to ask the grandmother, the original source of the culinary tradition. With a twinkle in her eye, the grandmother explains, “Because my roasting pan was too small!”

A Simple Story with Profound Implications

The pot roast story, while seemingly trivial, offers a powerful metaphor for many aspects of our lives, both personal and professional:

  • Unquestioned Assumptions: How many of our processes, procedures, or even beliefs are based on assumptions that are no longer valid, or perhaps never were? We often operate on “that’s how we’ve always done it” without ever asking “why?”
  • The Power of Tradition: Traditions can be wonderful, offering comfort, connection, and a sense of history. However, when traditions become rigid and unquestioned, they can stifle innovation and prevent us from finding more efficient or effective ways of doing things.
  • The Importance of Curiosity: The husband’s simple question, “Why?”, is the catalyst for uncovering the truth. Curiosity is a vital trait, encouraging us to explore, challenge the status quo, and seek deeper understanding.
  • Adapting to Change: The grandmother’s reason highlights the need to adapt. Her original method was a practical solution to a specific problem (a small pan). Over time, circumstances change, and our methods should evolve accordingly. Are we still cutting off the ends of our “pot roasts” when our “pans” are now much larger?
  • Leadership and Critical Thinking: In a leadership context, this story is a potent reminder to encourage critical thinking within teams. Are we fostering an environment where people feel comfortable asking “why?” Are we regularly reviewing our processes to ensure they are still relevant and efficient?

Breaking Free from the “Pot Roast” Mentality

So, how can we avoid falling into the “pot roast” trap?

  1. Ask “Why?”: Before blindly following a process, take a moment to understand its origin and purpose. Is it still serving its original function?
  2. Challenge the Status Quo: Don’t be afraid to question established norms. Just because something has always been done a certain way doesn’t mean it’s the best way.
  3. Encourage Inquiry: Foster a culture where curiosity is valued, and asking questions is encouraged, not seen as a challenge.
  4. Embrace Adaptability: Be willing to let go of old methods when new, better solutions emerge.
  5. Seek the “Grandmother’s” Wisdom: Sometimes, the most valuable insights come from those who have been around the longest and understand the historical context. But even then, apply critical thinking to their insights!

The pot roast story is more than just a charming anecdote; it’s a powerful lesson in critical thinking, adaptability, and the importance of questioning the unquestioned. By taking the time to understand the “why” behind our actions, we can unlock greater efficiency, foster innovation, and ensure we’re not just cutting off the ends of our pot roast for no good reason.

What “pot roast” traditions are you ready to examine in your own life or work? Share your thoughts in the comments below.

Future-Proof Your Career: Core Skills You Need for 2030

/ Susan Hendrich / Leave a comment

What skills will you need to succeed five years from now? The future of work is rapidly evolving, and the World Economic Forum’s Future of Jobs Report 2025 highlights the crucial skills we need to thrive in 2030. According to the report, analytical thinking is the most sought-after skill, with 7 out of 10 companies considering it essential in 2025. But it doesn’t stop there. Resilience, flexibility, agility, leadership, and social influence are also crucial. What about Artificial Intelligence (AI) and big data? Yup, it’s no surprise that these elements of technological literacy will be in high demand. But among my favorites are creative thinking, curiosity, and lifelong learning, along with motivation and self-awareness. These are skills we can build today!

Let’s explore some of the top skills you’ll need to succeed:

  • Analytical Thinking: Sharpen your ability to evaluate information, solve complex problems, and make data-driven decisions.
  • Resilience, Flexibility, and Agility: Embrace change, adapt quickly to new situations, and bounce back from setbacks.
  • Leadership and Social Influence: Inspire and motivate others, communicate effectively, and build strong relationships.

These aren’t just buzzwords; they’re the keys to unlocking future opportunities. Invest in developing these skills today, and you’ll be well-prepared to navigate the changing landscape of work and achieve your career goals. Where can you go to learn? Try LinkedIn Learning.

#FutureofWork #Skills2030 #CareerDevelopment #WorldEconomicForum

Want to read on? Check out the Future of Jobs Report 2025

Thanks for joining me. Let’s keep the conversation going. Our future depends on it.

Join the Leadership | Learning | Innovation conversation at sashaphilosophy.com.