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Stepping Away to Step Up: Why Renewal is Your Secret Weapon

/ Susan Hendrich / 1 Comment

Recharge and Refresh to Enhance Your Impact.

Life can be a whirlwind sometimes. Work deadlines loom, errands pile up, and suddenly it feels like you haven’t taken a real breath in days, weeks, even months. It’s during these times that I find myself craving renewal. Take a deep breath while you think about that word…renewal.

Now, renewal might not sound like the most exciting thing on the to-do list, but hear me out. It’s not about sitting in a bubble bath for thirty minutes (although that has its merits). It’s about consciously choosing to step away from the hamster wheel, even if it’s just for a little while, to come back feeling refreshed and ready to tackle anything.

Think about it. Have you ever tried to write a creative piece when your brain feels like mush? Or tried to have a productive conversation when you’re running on fumes? It rarely ends well. We need time to recharge, refocus, and reconnect with ourselves in order to truly thrive.

Here’s the thing, renewal doesn’t have to be a grand gesture. It can be as simple as:

  • Taking a walk in nature: Immersing yourself in the sights and sounds of the outdoors can be incredibly calming and restorative.
  • Putting your phone down and reading a book: Escaping into a good story can help you de-stress and gain new perspectives.
  • Trying a new recipe: Engaging in a creative activity can spark joy and get your creative juices flowing again.
  • Spending time with loved ones: Connecting with those closest to you provides a sense of belonging and support.

Even small changes to your routine can have a big impact. Instead of scrolling through social media before bed, try some light stretching or reading. Replace your usual commute with a scenic bike ride.

The key is to find what works for you and make it a priority. Remember, renewal isn’t selfish, it’s essential. It’s the key to maintaining your energy, creativity, and overall well-being. So next time you’re feeling burnt out, don’t push yourself further. Step away, recharge, and come back stronger than ever.

I’m heading outside now to breathe in the crisp February air and renew my focus for the week ahead. How will you RENEW?

Susan

p.s. Looking for a book to guide your journey? Check out: Renewal: How Nature Awakens Our Creativity, Compassion, and Joy by Andrés R Edwards

The 3Gs of Mentor Matchup: Goals, Gaps, Gifts

/ Susan Hendrich / 1 Comment
Goals, Gaps, and Gifts: Mentor / Mentee Matchup Magic

An ideal mentor/mentee matchup blends three key elements: Goals, Gaps, and Gifts.

GOALS: Mentor and mentee should have compatible goals and aspirations. For example, if your goal is to become a director, choose a mentor with experience as a director or other leadership role. If you aim to build confidence in delivering presentations, find a mentor who dazzles you when they are on the stage.

GAPS: A good mentor can fill in the gaps in the mentee’s knowledge and experience. For example, if you are new to the industry, choose a mentor who can teach you about the industry and help you develop skills.

GIFTS: Mentor and mentee should have complementary gifts and talents. For example, if you are a creative thinker, choose a mentor who is good at strategic planning and execution. Having complementary skills allows the mentee to see a different way of approaching novel situations.

Think about your own experience as a mentor or mentee. How did your goals, gaps, and gifts intersect?

Want more information? Check out the LinkedIn discussion, “How can you ensure that mentors and mentees are a good match?”

The Power of Perception

/ Susan Hendrich / Leave a comment

Perception can create a self-fulfilling prophecy. The classic leadership book, The One Minute Manager by Ken Blanchard and Spencer Johnson, shaped my leadership approach. They teach the power of Perception. Consider the story of The Monk and the Travellers:

THE MONK AND THE TRAVELLERS

One day a traveller was walking along a road on his journey from one village to another. As he walked he noticed a monk tending the ground in the fields beside the road. The monk said “Good day” to the traveller, and the traveller nodded to the monk. The traveller then turned to the monk and said “Excuse me, do you mind if I ask you a question?”. 

“Not at all,” replied the monk. 

“I am travelling from the village in the mountains to the village in the valley and I was wondering if you knew what it is like in the village in the valley?” 

“Tell me,” said the monk, “What was your experience of the village in the mountains?” 

“Dreadful,” replied the traveller, “to be honest I am glad to be away from there. I found the people most unwelcoming. When I first arrived I was greeted coldly. I was never made to feel part of the village no matter how hard I tried. The villagers keep very much to themselves, they don’t take kindly to strangers. So tell me, what can I expect in the village in the valley?” 

“I am sorry to tell you,” said the monk, “but I think your experience will be much the same there”. 

The traveller hung his head despondently and walked on. 

A while later another traveller was journeying down the same road and he also came upon the monk. 

“I’m going to the village in the valley,” said the second traveller, “Do you know what it is like?” 

“I do,” replied the monk “But first tell me – where have you come from?” 

“I’ve come from the village in the mountains.” 

“And how was that?” 

“It was a wonderful experience. I would have stayed if I could but I am committed to travelling on. I felt as though I was a member of the family in the village. The elders gave me much advice, the children laughed and joked with me and people were generally kind and generous. I am sad to have left there. It will always hold special memories for me. And what of the village in the valley?” he asked again. 

“I think you will find it much the same” replied the monk, “Good day to you”. 

“Good day and thank you,” the traveller replied, smiled, and journeyed on.

___________________

THE POWER OF PERCEPTION

Tell me how this story impacts you? Does your own perception of situations evolve based on the attitude you bring? Sure makes a difference for me. Choose wisely.

Praise Publicly, Correct Privately

/ Susan Hendrich / Leave a comment

“Praise Publicly, Correct Privately” is an inclusive leadership approach that helps leaders establish a culture of trust and effectively communicate with their team members. I first learned the concept decades ago when I read, The One Minute Manager by Ken Blanchard and Spencer Johnson. Praise Publicly, Correct Privately changed the way I lead others. In fact, it changed the way I interact with the world. Praise Publicly, Correct Privately isn’t just good leadership advice; it’s also just common sense. But sometimes common sense isn’t all that commonly practiced…

I witnessed a situation today that runs counter to Praise Publicly, Correct Privately. Calling out someone in front of a group, especially when you are in a position of power, does not reflect on the person being shamed as much as it reflects on the person doing the shaming. It is astonishing how quickly positive energy and enthusiasm can dissolve into awkward silence and injured retreat. Repair can certainly happen, but it’s hard to “unhear” public shaming. A high-performing team has plenty of room for light-hearted jokes. But how do you know when the line is crossed from light-hearted to heavy-handed? I’d love to hear your thoughts on the difference. Thoughts to begin the conversation:

When people are praised for their work in front of others, it can have a powerful effect on their motivation and productivity. On the other hand, when people are criticized for their work in front of others, it can be demotivating and damaging to their self-esteem.

The key to effectively using this technique is to understand when and how to use it. When praising a team member, it is important to be specific and to highlight their specific contributions to the team. For example, instead of simply saying “good job,” it is more effective to say “I really appreciate how you took the lead on that project and made sure it was completed on time.” This type of specific feedback helps the team member understand what they did well and how they can continue to improve.

When correcting or giving feedback/feedforward to a team member, it is important to do so privately and in a constructive manner. This means that the criticism should be focused on specific areas of improvement and should be delivered in a way that is designed to help the team member learn and grow. For example, instead of saying “you did a bad job,” it is more effective to say “I noticed that you struggled with X and I think it would be helpful if we worked together to improve this area.”

Praise Publicly, Correct Privately helps to create a positive and supportive work environment. When people feel that their work is appreciated and that they are being given constructive feedforward, they are more likely to be motivated and engaged in their work. Additionally, this technique can help to improve communication and trust between team members and leaders.

I would love to hear your ideas on Praise Publicly, Correct Privately.

The Problem with Patient Centricity

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Join me in a conversation with Mark Doyle from The Method, where we discuss the the challenges and opportunities of patent centricity in healthcare.

Is it OK to be patient obsessed? – Supporting pharma to ignite and drive their patient centricity strategies

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IS IT OK TO BE PATIENT OBSESSED? – SUPPORTING PHARMA TO IGNITE AND DRIVE THEIR PATIENT CENTRICITY STRATEGIES

See the article from The Method website DECEMBER 16, 2021 BY CLAIRE

“WE ALL KNOW THAT PUTTING PATIENTS AT THE HEART OF CARE WILL ULTIMATELY LEAD TO BETTER OUTCOMES. BUT WE ALSO KNOW THAT BECOMING TRULY PATIENT-CENTRIC IS NOT ALWAYS EASY.

THE PROBLEM WITH PATIENT CENTRICITY

Mark Doyle, creator of A Life in a Day, hosted a lively and interactive Zoom webinar with Susan Hendrich, Learning Director for Respiratory, Immunology and Infectious Disease at AstraZeneca, about the problem of patient centricity.

Mark and Susan spoke about the barriers to achieving patient-centric working within the pharma industry. From the danger of sacrificing the patient voice for commercial goals and making it meaningful for each and every person within the sector to the difficulty of measuring patient-centric impact.

As one of our clients, Susan is understandably passionate about putting patients at the centre of everything she does, and shares real insight into what patient centricity means to her and how she approaches it in her work.

A major highlight of the session was Mark’s provocation that the term ‘patient centricity’ may in itself be a barrier to achieving it. He posed the radical question of whether, to achieve real patient centricity, we need to find a new term that inspires and motivates change. Acknowledging that the term is contentious and provocative by design, Mark suggested that perhaps we could achieve the goal of patient centricity if we replace it with ‘patient obsessed’. It certainly led to some interesting and thought-provoking conversation!

WHY WE SHOULD BECOME ‘PATIENT OBSESSED’ INSTEAD OF PATIENT-CENTRIC

During the webinar, Mark presented his concerns about the term ‘patient centricity’. With no universal definition, it can be difficult to associate patient centricity with your own work and risks becoming nothing more than a tick box exercise.

“If everybody was truly obsessed with the patient and helping [the] patient, it has the potential to do what patient centricity says it will do, which is to radically alter the treatments, the clinical trials, the way research is conducted, the way it’s communicated to patients, the way hcps interact with patients. I believe it could radically alter and ultimately improve the lives of patients, which is what patient centricity is supposed to do….I just feel like maybe we need to push it a bit further and reignite the benefit and enthusiasm of it.”Mark Doyle

Susan agreed with the idea of being much more focused on the patient and challenged the audience to look at ways they can push this within their own companies. If a business makes the patient its focus and all activities stems from that, the corporate gains will come.

To unlock the potential of patient centricity the industry must go further. The most successful companies will be those who are able to equally balance patients’ needs with commercial goals and operations, making both a priority.